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- Tasks: Join our team as a Post Office Assistant, delivering top-notch service and managing postal tasks.
- Company: Musgrave is a leading family-owned business with a rich 140-year history in food innovation.
- Benefits: Enjoy weekly pay, discounts, wellbeing incentives, and opportunities for career growth.
- Other info: Flexible part-time role with a permanent contract; must be able to travel to the store.
- Why this job: Be part of a supportive team making a positive impact in local communities.
- Qualifications: GCSE Maths and English (Grade C or above) or relevant customer service experience required.
The predicted salary is between 24000 - 26000 £ per year.
Musgrave Northern Ireland, United Kingdom
19 hours ago Be among the first 25 applicants
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Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain. Every day we feed one-in-three people in Ireland through 18 market leading food and beverage brands that include SuperValu, Centra, Frank and Honest and Musgrave Market Place. We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens. We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.
Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive. We are now inviting applications for the position of Post Office Assistant at SuperValu Newtowbutler.
The role is part time, 20 hours, permanent contract. The successful candidate must be flexible to work days and weekends.
This type of role will have an agreed shift pattern set within the store opening hours. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at the interview. Candidates must be able to travel to the Store via car, public transport or other to fulfil shift requirements.
The Role
Work as part of the instore post office team to deliver an exceptional service for our customers, whilst maximising post office services and upselling products, as appropriate. You will also have to cover as a General Assistant on the shop floor as and when required.
Responsibilities
- Processing bill payments, lodgements, and other services applicable to the post office running.
- Processing mail, parcels, and other related postal services.
- Reporting and balancing of your own stock unit and safe daily.
- Ability to demonstrate knowledge of post office services in compliance with financial standards and authority guidelines.
- Adherence to the company’s store operating procedures applicable to the running of the post office.
- Preparing and processing banking via the appropriate external services, as and when required.
- You may be required to carry out shop floor, till or administrative duties, with appropriate training, as and when required as part of this role.
What is in it for you?
- Work as part of an amazing team
- Weekly pay
- Enhanced maternity pay, eligibility applies.
- Paternity pay, eligibility applies.
- Employee Assist Programme
- Wellbeing incentives
- Discount card for store shopping, for you and a nominated user
- Learning and development opportunities for career progression.
- Exclusive post office uniform
- As well as extra discounts on days out, cinema tickets and much more.
The ideal candidate will have/be:
Role Criteria
Essential
- GCSE Maths and English, Grade C or above (or equivalent) and/or 6 months previous experience gained in a Post Office role/ similar role/ customer service role
- Previous experience of working in a team
- Demonstrate excellent customer service skills
Desirable
- Working knowledge of the Horizon System
- Experience working with Post Office Systems
Musgrave is an equal opportunities employer.
We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative
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Industries
Retail
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Post Office Assistant employer: Musgrave
Contact Detail:
Musgrave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Post Office Assistant
✨Tip Number 1
Familiarise yourself with the services offered by post offices, especially those relevant to Musgrave. Understanding bill payments, lodgements, and postal services will help you demonstrate your knowledge during the interview.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've provided excellent service in previous roles. This will be crucial as the role heavily focuses on delivering exceptional service to customers.
✨Tip Number 3
Be ready to discuss your flexibility regarding working hours. Since the position requires weekend availability, highlighting your willingness to adapt to various shift patterns can set you apart from other candidates.
✨Tip Number 4
If you have any experience with the Horizon System or similar post office systems, make sure to mention it. Even if it's not essential, having this knowledge can give you an edge in the selection process.
We think you need these skills to ace Post Office Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Post Office Assistant position. Tailor your application to highlight relevant experience and skills that match what Musgrave is looking for.
Highlight Customer Service Skills: Since excellent customer service is essential for this role, make sure to provide specific examples in your CV or cover letter that demonstrate your ability to interact positively with customers and handle their needs effectively.
Show Flexibility: Mention your availability to work flexible hours, including weekends, as this is a requirement for the position. This shows that you are adaptable and willing to meet the company's needs.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are important traits for a Post Office Assistant.
How to prepare for a job interview at Musgrave
✨Know the Company
Before your interview, take some time to research Musgrave and its values. Understanding their commitment to community and sustainability will help you align your answers with what they stand for.
✨Demonstrate Customer Service Skills
As a Post Office Assistant, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues effectively.
✨Be Ready for Teamwork Questions
Since this role involves working as part of a team, be prepared to discuss your previous teamwork experiences. Highlight how you contributed to team success and handled any challenges.
✨Show Flexibility and Adaptability
The job requires flexibility in working hours and covering different roles. Be ready to discuss your availability and provide examples of how you've adapted to changing situations in previous jobs.