Warehouse Line Manager in Belfast

We are offering a Warehouse Line Manager role with a Sunday–Thursday shift pattern.

Role Purpose

To plan, direct and coordinate the smooth efficient running of the day-to-day warehouse operational activities; to lead the warehouse team members by giving direction and monitoring performance to ensure the department operates efficiently and effectively providing a quality service to stores.

Scope

• Lead, motivate and continually develop the warehouse team by working in a harmonious atmosphere; lead the team by example over company procedures.
• Liaise with all stakeholders internal and external to manage and maintain a flexible team-based approach.
• Compile annual budgetary requirements for warehouse colleagues and operational support including payroll.
• Prepare and implement a strategic development plan for the warehouse function in conjunction with Senior Management.

What you’ll be doing

Area of Responsibility

• Monthly huddles with all team members to update on company news, initiatives and gain colleagues feedback.
• Assist in the recruitment, onboarding, development of new colleagues as required.
• Ensure all team members are trained and assessed for competency on an ongoing basis.
• Ensure compliance against WMS processes.
• Complete performance reviews for all team members and offer support and guidance on future areas for development.
• Nurture and develop a healthy relationship with the Trade union.
• Be first line of contact for all people management, including absence, disciplinary and grievance issues as they arise.
• Organise, plan, and manage the day-to-day warehouse operation effectively in line with daily and weekly plans, ensuring targets are met.
• Maintain accurate and up-to-date administration records.
• Develop strong internal and external customer relationships to ensure issues are resolved.
• Support Management in the strategic development plan for the warehouse function.
• Identify operational issues and report to senior management.
• Lead on projects as and when directed.
• Manage end-to-end processes for all accidents and incidents on I-Auditor, complete investigations and cascade the information to higher management as directed.
• Conduct investigations & disciplinary interviews/processes in line with company policy.

Creating the best team

• Recruit, retain and motivate all relevant staff within a team-based management culture.
• Encourage two-way feedback and ideas aimed at improving work practices and involve warehouse and operational support colleagues in solutions to operational problems.
• Follow dignity and respect to work policy.
• Maintain and further develop a high level of teamwork and morale within the department.
• Attend any relevant training sessions to ensure that you are fully equipped to perform your role effectively and assist in the development of continuous improvement.
• Proactively motivate the warehouse team members to achieve planned targets and deadlines by providing guidance and encouragement.
• Demonstrate the leadership skills and values holding yourself and others accountable for meeting and exceeding objectives and maximising the potential of team members to encourage and sponsor talent for succession.
• Communicate clearly and positively to engage all colleagues to ensure they understand their role in delivering the brand (business objectives).
• Set team objectives & targets and monitor & feedback on performance on an ongoing basis.

Customer Service

• Demonstrate and promote a right first time mindset and cascade this to team members.
• Liaise with customer representatives to promote continued successful partnership and the maintenance of goodwill towards the company.
• Ensure excellent levels of service and quality to customers.
• Monitor and investigate claims and implement appropriate plans to reduce instances of customer complaints and claims.
• Ensure service continuity at peak seasonal times.
• Balance the requirement of rekeys to increase customer availability with operational effectiveness.

Health & Safety

• Ensure safety, health and welfare at work of your employees.
• Manage and conduct work activities in a way that ensures the safety, health and welfare of all employees.
• Manage and conduct work activities to prevent improper conduct or behaviour.

What we’re looking for

• Advanced working knowledge of the Microsoft suite.
• Experience managing a large team in a fast-moving customer-oriented warehouse operation.
• Experience working in a unionised environment.
• Knowledge of compilation and presentation of KPIs to senior level.
• Experience reviewing, controlling and staying within a set budget.
• High level of computer literacy and exposure to WMS.
• Experience managing in a fast-paced retail/FMCG warehousing environment.
• Excellent communication, people management and customer service skills.
• Good organisational, administration and problem-solving skills in a fast-moving environment.
• Thorough knowledge of distribution operations including processes such as H&S and HACCP.
• Leadership qualities with a keen eye on lean management.
• Willingness to support the business by living the Musgrave values.
• Educated to GCSE standard or equivalent, passes at grade C or above (or equivalent) in Mathematics and English.

Desirable

• NVQ Level 3.
• Project experience.
• Warehouse layout/design.
• Demonstrable experience in developing relationships with Trade Unions.
• Exposure to LEAN/CI methodology.
• Analytical experience interpreting data presented.
• Strong PC literacy with an emphasis on accuracy and extensive knowledge of spreadsheets/databases.

What we offer

• Career Development: commitment to personal and professional growth, numerous opportunities for advancement and learning.
• Collaborative Environment: work alongside a passionate team, where your contributions will make a significant impact.
• Innovation Focus: be part of a company that values forward-thinking solutions.
• Community Focus: truly values its communities and strives to make a positive impact.
• Be Part of a Legacy: long-standing commitment to community and innovation.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.