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- Tasks: Engage with customers, process orders, and promote products to drive sales.
- Company: Join Musgrave, a leading family-owned business with a 150-year legacy.
- Benefits: Full-time role with opportunities for personal development and career growth.
- Why this job: Be part of a team making a positive impact in communities across Ireland and Spain.
- Qualifications: Strong communication skills and a passion for customer service.
- Other info: Dynamic work environment with a focus on teamwork and innovation.
The predicted salary is between 25000 - 30000 £ per year.
Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We are proud to serve communities across Ireland and Spain, feeding one in three people every day through 19 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland, and we are looking for dynamic, forward-thinking individuals to join us on this journey.
As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as a Telesales Operator. The role is full time, 37.5 hours and the location is Musgrave Marketplace Duncrue.
RoleDue to continued expansion we have an exciting opportunity for a Telesales Operator to join our telesales/customer services team. You will be part of a team of dedicated colleagues providing excellent customer focused service while working in an environment where your input is valued and development needs met. The purpose of the role is to ensure processing of orders within a timescale to meet our customer’s requirements whilst ensuring accuracy of products keyed, cross selling of products on promotions and new products available to a large portfolio of existing customers.
What you’ll be doing- Respond to incoming customer calls, providing expert product knowledge and support
- Process customer orders efficiently and accurately
- Build strong relationships with customers to understand their needs and offer tailored solutions
- Actively promote Musgrave and Drinks Inc product ranges to both new and existing customers
- Highlight current offers and promotions, and upsell where appropriate to maximise sales
- Support customer retention and business growth by delivering exceptional service
- Collaborate with Business Development Managers (BDMs) and Sales Representatives on pricing queries and customer requests
- Engage and Support customers with our Online Order platforms, to increase customer participation
- Make proactive outbound telesales calls to drive engagement and sales
- Maintain accurate customer records and data using internal systems (e.g., Service Now)
- Stay informed on market trends within the wholesale foodservice and alcohol sectors
- Perform any other duties as required to support the team and business objectives
Telesales Operator – Marketplace in Belfast employer: Musgrave
Contact Detail:
Musgrave Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator – Marketplace in Belfast
✨Tip Number 1
Get to know Musgrave and its brands inside out! Familiarise yourself with their products and services so you can chat confidently during your interview. This shows you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your phone skills! Since this role is all about telesales, try role-playing with a friend or family member. Focus on being friendly, clear, and persuasive – it’ll help you shine when you’re making those calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re keen on joining the Musgrave family and ready to contribute to their mission.
We think you need these skills to ace Telesales Operator – Marketplace in Belfast
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Telesales Operator role. Highlight any customer service or sales experience you have, and don’t forget to mention your ability to build strong relationships with customers!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're excited about joining Musgrave and how you can contribute to our mission of being the most trusted and sustainable business in Ireland. Be genuine and let your personality come through.
Showcase Your Product Knowledge: Since the role involves providing expert product knowledge, make sure to mention any relevant experience you have with foodservice or retail products. This will show us that you’re ready to hit the ground running and support our customers effectively.
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Musgrave
✨Know Your Products
Before the interview, make sure you have a solid understanding of Musgrave's product range and services. Familiarise yourself with their iconic brands like SuperValu and Centra. This will not only show your enthusiasm for the role but also help you answer questions about how you would promote these products to customers.
✨Showcase Your Customer Service Skills
As a Telesales Operator, you'll be interacting with customers regularly. Prepare examples from your past experiences where you've provided excellent customer service or resolved issues effectively. Highlighting your ability to build strong relationships will resonate well with the interviewers.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. This is crucial for understanding customer needs in the role. Make sure to listen carefully to the questions asked and respond thoughtfully, showing that you value communication and can adapt to different customer situations.
✨Prepare for Role-Play Scenarios
Expect some role-play scenarios during the interview where you might need to handle a customer call. Practise how you would respond to common customer queries or objections. This will help you feel more confident and showcase your telesales abilities effectively.