Company Owned Operations Manager in Belfast

Join Musgrave – Empowering Communities, Innovating the Future. Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We are proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland, and we are looking for dynamic, forward-thinking individuals to join us on this journey.

As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as Operations Manager.

Responsibilities

• Managing Stores
  • Management of a number of Store Managers to ensure stores are operated effectively.
  • Ensure brand guidelines and agreed ways of working are delivered consistently in store.
  • Effective in store delivery of sales-driving initiatives.
  • Control of each store’s Key Performance Indicators to achieve budget.
• Store Performance
  • Appropriately budget and forecast sales and PBT performance on a store by store level.
  • Manage the delivery of set KPIs, through working with and developing the store teams.
  • Be pro-active in identifying risks to KPI delivery and take appropriate action/s to mitigate.
  • Proactively identify opportunities for driving sales.
• Store Standards
  • Monitor and improve store standards through effectively managing the store teams.
  • Ensure on-shelf availability is monitored and a consistent offer is provided throughout all trading hours.
  • Ensure store environment is well maintained and necessary assessments carried out on a regular basis.
  • Input into and management of store refurbishment.
• People Management
  • Direct line management responsibility for a number of Store Managers.
  • In conjunction with other Operations Managers, conduct monthly sales meetings to evaluate performance versus budget – sales and PBT; discuss and identify sales opportunities and share best practice.
  • In conjunction with the Commercial Manager, evaluate central activity (e.g., promotions, sales driving initiatives) and give feedback to relevant central teams.
  • Communicate forthcoming initiatives and give relevant direction.
  • Encourage a team culture where open and honest dialogue is constructive and meaningful.
  • Ensure identification and follow up on action points in a timely manner.
  • Ensure regular one-to-one meetings are in place to review performance, give support and challenge as appropriate.
  • Work with HR partners and Training & Development to embed the Performance & Development Review process.
  • Review staff structures and job roles to ensure clear responsibilities and deliverables.
  • Ensure appropriate training needs are identified and plans are in place to deliver retail excellence and meet legal requirements.
  • Foster motivation, morale and engagement by promoting good employee relations and effective communication.
  • Manage and review HR KPIs with the HR Business Partners.
• Commercial & Consumer Awareness
  • Seek opportunities to drive sales and improve efficiencies through better processes.
  • Know competitor activity and react where necessary.
  • Ensure a relevant and clear shopper offer and be efficient in dealing with shopper requests.
  • Participate in cross-functional projects to improve performance.
• Company Owned Growth
  • Ensure that all refreshes are completed on time and to budget.
  • Ensure intake stores are delivered on time and to a high standard.
  • Ensure intake refresh business cases are achieved.
  • Ensure appropriate sales and launch plans are in place.
  • Identify risks to project completion and develop mitigation plans.
  • Capture learnings and share best practice.

Qualifications

• Full driving licence.
• At least 5 years’ relevant experience within the convenience or supermarket food retail sector.
• Strong people management experience.
• Track record of delivering to agreed performance targets.
• Track record of driving sales through store standards and additional opportunities, e.g. local marketing.
• Working knowledge of Microsoft Office applications.
• Strong interpersonal and influencing skills.
• Strategic and innovative way of thinking.
• Customer focused approach.
• Commercial awareness.
• An ability to react quickly and decisively to unforeseen issues.
• Desirable: multi-site retail management experience.

Why Musgrave

• Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
• Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact.
• Innovation Focus: Be part of a company that values forward-thinking solutions.
• Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
• Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.

Are you ready to make a difference? Apply now and join us in creating a future where business success and positive change go hand in hand. Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.