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For Companies At a Glance
- Tasks: Engage with customers, process orders, and promote products in a fast-paced environment.
- Company: Join Musgrave, a family-owned business with a 150-year legacy of innovation.
- Benefits: Competitive salary, supportive team culture, and opportunities for personal growth.
- Other info: Diverse workplace committed to equal opportunities and community impact.
- Why this job: Be the friendly voice that helps customers while driving sales and building relationships.
- Qualifications: 1 year of telesales or customer service experience and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Permanent Location: Marketplace Belfast Office and Drinks Inc Boucher Belfast
Join Musgrave, one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and has a passion for sales and service. If you have great phone presence, enjoy working with people, and know how to spot a sales opportunity, this role is for you. You will be the friendly voice our customers trust, setting up new accounts, helping them place orders, discover new products, and get the best deals all while keeping the call positive and professional.
What you'll be doing:
- Respond to incoming customer calls, providing expert product knowledge and support
- Process customer orders efficiently and accurately
- Build strong relationships with customers to understand their needs and offer tailored solutions
- Actively promote Musgrave and Drinks Inc product ranges to both new and existing customers
- Highlight current offers and promotions, and upsell where appropriate to maximise sales
- Support customer retention and business growth by delivering exceptional service
- Collaborate with Business Development Managers (BDMs) and Sales Representatives on pricing queries and customer requests
- Open new customer accounts and assist with contract reviews
- Make proactive outbound telesales calls to drive engagement and sales
- Maintain accurate customer records and data using internal systems (e.g., Remedy)
- Stay informed on market trends within the wholesale foodservice and alcohol sectors
- Perform any other duties as required to support the team and business objectives
What we are looking for:
- Minimum 1 year experience in telesales, customer service or busy office environment
- Strong verbal communication skills (written & verbal) with a clear and professional telephone manner
- Fully proficient in Microsoft Package (Word, Excel, Outlook)
- Proven ability to process orders accurately and efficiently
- Ability to meet team SLAs and KPIs
- High attention to detail and organisational skills
- Strong team player with a proactive attitude.
Nice to have:
- Experience in wholesale, foodservice, or alcohol sectors would be a distinct advantage
- Experience using computer systems to process orders (e.g., Remedy) and Microsoft Office
- Previous experience in account setup and contract support
- Ability to identify upselling opportunities during inbound calls
- Knowledge of current market trends in trading and wholesale
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Telesales Operator employer: Musgrave NI
Contact Detail:
Musgrave NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Musgrave and its brands. Understanding their values and products will help you connect better during the conversation.
✨Tip Number 2
Practice makes perfect! Role-play common telesales scenarios with a friend or family member. This will help you feel more confident and ready to tackle those tricky questions about sales and customer service.
✨Tip Number 3
Show off your personality! When you're on the phone, let your enthusiasm shine through. A friendly tone and genuine interest in helping customers can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telesales Operator
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your character into your cover letter. Remember, we’re looking for someone who can build relationships and connect with customers.
Tailor Your Application: Make sure to tailor your application to the Telesales Operator role. Highlight your relevant experience in telesales or customer service, and mention any specific skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read. We appreciate a well-structured application that gets straight to the important bits, especially when it comes to your experience and achievements.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Musgrave and what we stand for before you hit send!
How to prepare for a job interview at Musgrave NI
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Musgrave's product ranges and current promotions. This will not only help you answer questions confidently but also show your genuine interest in the role and the company.
✨Practice Your Phone Presence
Since this role heavily relies on phone communication, practice speaking clearly and professionally. You could even record yourself or do mock calls with a friend to refine your tone and delivery.
✨Showcase Your Relationship-Building Skills
Think of examples from your past experiences where you successfully built relationships with customers. Be ready to discuss how you understand their needs and provide tailored solutions, as this is key for a Telesales Operator.
✨Prepare for Sales Scenarios
Anticipate questions about how you would handle specific sales situations, such as upselling or dealing with difficult customers. Having a few strategies in mind will demonstrate your proactive attitude and problem-solving skills.