Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Engage with customers, process orders, and promote products in a fast-paced environment.
- Company: Join Musgrave, a family-owned business with a 150-year legacy of innovation.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Diverse workplace committed to equal opportunities and personal development.
- Why this job: Be the friendly voice that helps customers discover great products and deals.
- Qualifications: 1 year of telesales or customer service experience and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Join Musgrave, one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. We are committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and has a passion for sales and service. If you have great phone presence, enjoy working with people, and know how to spot a sales opportunity, this role is for you. You will be the friendly voice our customers trust, setting up new accounts, helping them place orders, discover new products, and get the best deals all while keeping the call positive and professional.
What you'll be doing:
- Respond to incoming customer calls, providing expert product knowledge and support
- Process customer orders efficiently and accurately
- Build strong relationships with customers to understand their needs and offer tailored solutions
- Actively promote Musgrave and Drinks Inc product ranges to both new and existing customers
- Highlight current offers and promotions, and upsell where appropriate to maximise sales
- Support customer retention and business growth by delivering exceptional service
- Collaborate with Business Development Managers (BDMs) and Sales Representatives on pricing queries and customer requests
- Open new customer accounts and assist with contract reviews
- Make proactive outbound telesales calls to drive engagement and sales
- Maintain accurate customer records and data using internal systems (e.g., Remedy)
- Stay informed on market trends within the wholesale foodservice and alcohol sectors
- Perform any other duties as required to support the team and business objectives
What we are looking for:
- Minimum 1 year experience in telesales, customer service or busy office environment
- Strong verbal communication skills (written & verbal) with a clear and professional telephone manner
- Fully proficient in Microsoft Package (Word, Excel, Outlook)
- Proven ability to process orders accurately and efficiently
- Ability to meet team SLAs and KPIs
- High attention to detail and organisational skills
- Strong team player with a proactive attitude
Nice to have:
- Experience in wholesale, foodservice, or alcohol sectors would be a distinct advantage
- Experience using computer systems to process orders (e.g., Remedy) and Microsoft Office
- Previous experience in account setup and contract support
- Ability to identify upselling opportunities during inbound calls
- Knowledge of current market trends in trading and wholesale
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Telesales Operator in Newtownabbey employer: Musgrave NI
Contact Detail:
Musgrave NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator in Newtownabbey
✨Tip Number 1
Get to know the company inside out! Before your interview, dive into Musgrave's history, values, and product ranges. This will not only impress them but also help you tailor your responses to show how you can contribute to their legacy of innovation.
✨Tip Number 2
Practice makes perfect! Role-play common telesales scenarios with a friend or family member. This will help you refine your phone presence and boost your confidence when it comes to building relationships and spotting sales opportunities.
✨Tip Number 3
Show off your personality! During the interview, let your passion for sales and service shine through. Remember, they’re looking for someone who can connect with customers, so be friendly, approachable, and ready to share your ideas on how to upsell effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. This not only shows your enthusiasm for the role but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telesales Operator in Newtownabbey
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re looking for someone who can build relationships, so show us how you connect with others.
Tailor Your Application: Make sure to tailor your application specifically for the Telesales Operator role. Highlight your relevant experience in telesales or customer service, and mention any specific skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Musgrave and what we stand for before you hit send.
How to prepare for a job interview at Musgrave NI
✨Know Your Products
Before the interview, make sure you have a solid understanding of Musgrave's product range. Familiarise yourself with their brands and any current promotions. This will not only show your enthusiasm for the role but also help you answer questions about how you would promote these products to customers.
✨Practice Your Phone Skills
Since this role heavily relies on phone communication, practice your telephone manner. You could do mock calls with friends or family, focusing on being friendly yet professional. This will help you feel more confident during the interview when discussing your approach to customer interactions.
✨Showcase Your Sales Experience
Be ready to discuss your previous telesales or customer service experience. Think of specific examples where you successfully upsold products or built strong customer relationships. This will demonstrate your ability to thrive in a fast-paced environment and meet sales targets.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of your interview. This could be about the team dynamics, training opportunities, or how success is measured in the role. Asking questions shows your genuine interest in the position and helps you assess if it's the right fit for you.