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- Tasks: Engage with customers, process orders, and promote products in a fast-paced environment.
- Company: Join Musgrave, a leading family-owned business with a 150-year legacy.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Diverse workplace committed to equal opportunities and personal development.
- Why this job: Be the friendly voice that helps customers while driving sales and building relationships.
- Qualifications: 1 year of telesales or customer service experience and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Join Musgrave, one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. We are committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and has a passion for sales and service. If you have great phone presence, enjoy working with people, and know how to spot a sales opportunity, this role is for you. You will be the friendly voice our customers trust, setting up new accounts, helping them place orders, discover new products, and get the best deals while keeping the call positive and professional.
What you'll be doing:
- Respond to incoming customer calls, providing expert product knowledge and support
- Process customer orders efficiently and accurately
- Build strong relationships with customers to understand their needs and offer tailored solutions
- Actively promote Musgrave and Drinks Inc product ranges to both new and existing customers
- Highlight current offers and promotions, and upsell where appropriate to maximise sales
- Support customer retention and business growth by delivering exceptional service
- Collaborate with Business Development Managers (BDMs) and Sales Representatives on pricing queries and customer requests
- Open new customer accounts and assist with contract reviews
- Make proactive outbound telesales calls to drive engagement and sales
- Maintain accurate customer records and data using internal systems (e.g., Remedy)
- Stay informed on market trends within the wholesale foodservice and alcohol sectors
- Perform any other duties as required to support the team and business objectives
What we are looking for:
- Minimum 1 year experience in telesales, customer service or busy office environment
- Strong verbal communication skills (written & verbal) with a clear and professional telephone manner
- Fully proficient in Microsoft Package (Word, Excel, Outlook)
- Proven ability to process orders accurately and efficiently
- Ability to meet team SLAs and KPIs
- High attention to detail and organisational skills
- Strong team player with a proactive attitude
Nice to have:
- Experience in wholesale, foodservice, or alcohol sectors would be a distinct advantage
- Experience using computer systems to process orders (e.g., Remedy) and Microsoft Office
- Previous experience in account setup and contract support
- Ability to identify upselling opportunities during inbound calls
- Knowledge of current market trends in trading and wholesale
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Telesales Operator in Lisburn employer: Musgrave NI
Contact Detail:
Musgrave NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator in Lisburn
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Musgrave and its brands. Understanding their values and products will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try doing mock calls with friends or family. Focus on being friendly and professional, and work on spotting sales opportunities in casual conversations.
✨Tip Number 3
Prepare some questions! Think about what you want to know about the role and the team. Asking insightful questions not only shows your interest but also helps you figure out if this is the right fit for you.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and gives you a better chance of standing out in the crowd. Plus, it’s super easy to do!
We think you need these skills to ace Telesales Operator in Lisburn
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re looking for someone who can build relationships, so show us how you connect with others.
Tailor Your Application: Make sure to tailor your application to the Telesales Operator role. Highlight your relevant experience in telesales or customer service, and mention any specific skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Musgrave and what we stand for before you hit send.
How to prepare for a job interview at Musgrave NI
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Musgrave's product ranges and current promotions. This will not only show your enthusiasm for the role but also help you answer questions confidently and demonstrate your ability to promote products effectively.
✨Practice Your Phone Presence
Since this role heavily relies on phone communication, practice speaking clearly and professionally. You could even do mock calls with a friend to get comfortable with handling customer inquiries and upselling products. Remember, a friendly tone can make all the difference!
✨Showcase Your Relationship-Building Skills
Think of examples from your past experiences where you successfully built relationships with customers or colleagues. Be ready to discuss how you understand customer needs and provide tailored solutions, as this is key to succeeding in telesales.
✨Be Ready to Discuss Market Trends
Stay updated on the latest trends in the wholesale foodservice and alcohol sectors. Being able to discuss these trends during your interview will demonstrate your industry knowledge and show that you’re proactive about staying informed, which is crucial for the role.