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- Tasks: Promote Musgrave products, process orders, and provide exceptional customer service.
- Company: Join a family-owned business with a 150-year legacy in food innovation.
- Benefits: Full-time role with opportunities for personal development and career growth.
- Other info: Dynamic work environment with a focus on teamwork and support.
- Why this job: Be part of a team making a positive impact on communities across Ireland and Spain.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 22000 - 26000 £ per year.
Musgrave is one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 19 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
The role is full time, 37.5 hours and the location is Musgrave Marketplace Duncrue. Due to continued expansion, we have an exciting opportunity for a Telesales Operator to join our telesales/customer services team. You will be part of a team of dedicated colleagues providing excellent customer-focused service while working in an environment where your input is valued and development needs met.
The purpose of the role is to ensure processing of orders within a timescale to meet our customers' requirements whilst ensuring accuracy of products keyed, cross selling of products on promotions and new products available to a large portfolio of existing customers.
What you’ll be doing:
- Actively promote and market the Musgrave product range to new and existing customers.
- Ensure customer retention and business growth through the provision of exceptional customer service.
- Making pro-active telesales calls.
- Taking orders/enquiries over phone.
- Processing orders.
- Informing customers of sales promotions.
- Maximizing the distribution of Foodservice/Retail/Beverages to our client base.
- Support BDMs with pricing, cold calling, and upselling.
- Provide support in processing of credits.
- Administrative duties to include logging on Remedy, opening new accounts and supporting on contract reviews.
Telesales Operator - Marketplace in Belfast employer: Musgrave NI
Contact Detail:
Musgrave NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator - Marketplace in Belfast
✨Tip Number 1
Get to know Musgrave and its brands! Familiarise yourself with their product range and values. This will help you stand out during interviews and show that you're genuinely interested in the company.
✨Tip Number 2
Practice your telesales pitch! Since you'll be making calls, it’s crucial to sound confident and engaging. Role-play with a friend or record yourself to refine your approach before the big day.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and possibly even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll have access to all the latest job openings and updates directly from us.
We think you need these skills to ace Telesales Operator - Marketplace in Belfast
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you love providing excellent customer service. Share any experiences where you've gone above and beyond to help a customer, as this is key for the Telesales Operator role.
Highlight Your Sales Skills: Make sure to showcase any previous sales experience you have. Whether it's upselling or promoting products, we want to see how you can actively contribute to our team and help grow our customer base.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences shine through without unnecessary fluff. This will help us see your potential right away!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Musgrave NI
✨Know the Company Inside Out
Before your interview, take some time to research Musgrave and its rich history. Understand their values, mission, and the brands they represent. This will not only show your genuine interest but also help you align your answers with what they stand for.
✨Showcase Your Customer Service Skills
As a Telesales Operator, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight how you went above and beyond to ensure customer satisfaction.
✨Practice Your Sales Pitch
Since the role involves promoting products, practice a brief sales pitch for one of Musgrave's offerings. Be ready to demonstrate how you would approach a potential customer, focusing on benefits and promotions. This will showcase your proactive sales skills.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, growth opportunities, and how success is measured in the role. This shows that you're not just interested in the job, but also in how you can contribute to the company's goals.