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- Tasks: Engage with customers, process orders, and promote products in a fast-paced environment.
- Company: Join Musgrave, a family-owned business with a 150-year legacy of innovation.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Diverse candidates are encouraged to apply; we value your unique perspective.
- Why this job: Be the friendly voice that helps customers discover great products and deals.
- Qualifications: 1 year of telesales or customer service experience and strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Permanent Location: Marketplace Belfast Office and Drinks Inc Boucher Belfast
Join Musgrave, a legacy of innovation, community, and excellence. Musgrave is one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace.
As we continue our journey toward becoming Ireland's most trusted and sustainable business, we have an exciting opportunity for two successful candidates to join our team as Telesales Operators in our Marketplace Belfast Office and Drinks Inc Boucher, Belfast. This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and has a passion for sales and service.
If you have great phone presence, enjoy working with people, and know how to spot a sales opportunity, this role is for you. You will be the friendly voice our customers trust, setting up new accounts, helping them place orders, discover new products, and get the best deals all while keeping the call positive and professional.
What you'll be doing:
- Respond to incoming customer calls, providing expert product knowledge and support
- Process customer orders efficiently and accurately
- Build strong relationships with customers to understand their needs and offer tailored solutions
- Actively promote Musgrave and Drinks Inc product ranges to both new and existing customers
- Highlight current offers and promotions, and upsell where appropriate to maximise sales
- Support customer retention and business growth by delivering exceptional service
- Collaborate with Business Development Managers (BDMs) and Sales Representatives on pricing queries and customer requests
- Open new customer accounts and assist with contract reviews
- Make proactive outbound telesales calls to drive engagement and sales
- Maintain accurate customer records and data using internal systems (e.g., Remedy)
- Stay informed on market trends within the wholesale foodservice and alcohol sectors
- Perform any other duties as required to support the team and business objectives
What we are looking for:
- Minimum 1 year experience in telesales, customer service or busy office environment
- Strong verbal communication skills (written & verbal) with a clear and professional telephone manner
- Fully proficient in Microsoft Package (Word, Excel, Outlook)
- Proven ability to process orders accurately and efficiently
- Ability to meet team SLAs and KPIs
- High attention to detail and organisational skills
- Strong team player with a proactive attitude
Nice to have:
- Experience in wholesale, foodservice, or alcohol sectors would be a distinct advantage
- Experience using computer systems to process orders (e.g., Remedy) and Microsoft Office
- Previous experience in account setup and contract support
- Ability to identify upselling opportunities during inbound calls
- Knowledge of current market trends in trading and wholesale
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Telesales Operator in Belfast employer: Musgrave NI
Contact Detail:
Musgrave NI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of homework on Musgrave and its brands. Understanding their values and products will help you connect better during the conversation.
✨Tip Number 2
Practice your phone skills! Since this role is all about communication, try role-playing with a friend. Focus on being friendly, professional, and confident – it’ll make a world of difference when you’re on the call.
✨Tip Number 3
Show off your sales savvy! Be ready to discuss how you've successfully upsold or built relationships in past roles. Share specific examples that highlight your ability to spot opportunities and drive sales.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Telesales Operator in Belfast
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to inject a bit of your own style into your cover letter and CV. Remember, we’re looking for someone who can build relationships, so show us how you connect with others.
Tailor Your Application: Make sure to tailor your application specifically for the Telesales Operator role. Highlight your relevant experience in telesales or customer service, and mention any specific skills that match what we’re looking for. This shows us you’ve done your homework and are genuinely interested in joining our team.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where necessary to make it easy for us to read through your experience and skills. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all the necessary documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at Musgrave NI
✨Know Your Products Inside Out
Before the interview, make sure you’re familiar with Musgrave's product range and current promotions. This will not only show your enthusiasm for the role but also help you answer questions about how you would promote these products to customers.
✨Practice Your Phone Presence
Since this role heavily relies on phone communication, practice speaking clearly and confidently. You could even do mock calls with a friend to get comfortable with handling customer inquiries and upselling products.
✨Showcase Your Relationship-Building Skills
Think of examples from your past experiences where you successfully built relationships with customers. Be ready to discuss how you can apply those skills in a telesales environment to enhance customer satisfaction and retention.
✨Be Ready to Discuss Market Trends
Stay updated on the latest trends in the wholesale foodservice and alcohol sectors. Being able to discuss these trends during your interview will demonstrate your industry knowledge and show that you’re proactive about staying informed.