At a Glance
- Tasks: Lead a dynamic checkout team to deliver exceptional customer service and foster a customer-focused culture.
- Company: Join Musgrave, a family-owned business with a 150-year legacy in food innovation.
- Benefits: Career development opportunities, collaborative environment, and a hybrid working model.
- Other info: Be part of a forward-thinking company that values innovation and community.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Minimum 1 year of experience in managing people and excellent customer service skills.
The predicted salary is between 25000 - 30000 £ per year.
Location: Belfast
Permanent
Join Musgrave, a legacy of innovation, community, and excellence. Musgrave is one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
As we continue our journey toward becoming Ireland's most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our Marketplace team in Belfast as a Customer Service Retail Supervisor. As Northern Ireland's leading wholesaler, we offer the most comprehensive range in the market with over 10,000 lines including impulse, alcohol, grocery, and chill freeze. We are committed to helping local businesses succeed with our dedicated customer service team.
What you'll be doing:
- Lead all members of the checkout team to deliver outstanding levels of service to all customers in the most effective and profitable manner while fostering a customer-focused culture within the branch.
- Support the Customer Service Manager/HR Business Partner to ensure good employee relations through the effective implementation of HR policy in the Customer Service & Retail team.
- Lead colleagues by demonstrating excellence in the consistent delivery of exceptionally high standards of customer service.
- Lead and embed a right first-time culture.
- Ensure that all colleagues are trained in all aspects of customer service and SOPs.
- Ensure the operational procedures/SOPs are adhered to and measures are put in place to ensure all targets are met.
- Regularly monitor and evaluate performance and standards and take relevant and necessary actions to achieve results.
- Consistently achieve and improve all operational KPIs and achieve all H&S, HACCP and SOP audits.
- Efficient queue management ensuring no more than 2 customers in any queues.
- Deal with all customer queries and complaints in an efficient and professional manner.
- Ensure that these are recorded and monitored on a regular basis.
- Ensure all transactions are managed within customers' credit terms while maintaining positive customer relationships.
- Be proactive and vigilant in the management of security and stock loss and ensure relevant processes are strictly adhered to.
- Ensure staff rota is managed in line with budget and in line with needs of the business.
What we're looking for:
- Minimum 1 year experience managing people.
- Excellent customer service skills with a proven ability to create a customer-focused culture.
- Excellent leadership and supervisory skills.
- Strong communication skills.
- Standards and KPI focused and driven.
- Good IT and system skills.
- Good commercial acumen.
Why Musgrave:
- Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
- Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact.
- Innovation Focus: Be part of a company that values forward-thinking solutions.
- Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
- Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.
Ready to make an impact? Apply now and be part of a forward-thinking company that values your expertise and vision. Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know. Musgrave operates a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
Customer Service Retail Supervisor in Belfast employer: Musgrave NI
Musgrave is an exceptional employer that champions innovation, community engagement, and employee development. Located in Belfast, we offer a collaborative work environment where your contributions directly impact local businesses and communities. With a strong focus on career advancement and a commitment to sustainability, joining Musgrave means being part of a legacy that values your expertise and fosters a culture of excellence in customer service.
