Warehouse Operations Manager

Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We’re proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We’re committed to becoming the most trusted and sustainable business in Ireland, and we’re looking for dynamic, forward-thinking individuals to join us on this journey.

As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as a Warehouse Operations Manager in our Dargan Depot.

The business is a 24-hour operation and shifts/work pattern will be agreed locally with manager – 5 out of 7.

Role Purpose

The effective management of the depot with key responsibilities for all operational management tasks within a warehouse environment. To provide thebest in classservice to the retailer within economic constraints whilstmaintaininggood staffrelations.

Role Scope

Responsible for ensuring that the operation is managed in such a way that all key performance indicators are achieved, and H&S guidelines are followed.

AREA OF RESPONSIBILITY: CORE RESPONSIBILITIES

• Organise,planand manage the warehouse operation.
• Manage the warehouse operation to the satisfaction of the Company whilstmaintainingthe required service levels within budgetary constraints and operational KPI targets.
• Direct and motivate the line management teamon meetingoperational goals in an environment where customer satisfaction is critical, and we constantly strive for continuous improvement.
• Manage key depot activities including performance, attendance management,quality and healthand safety.

Measures: Daily/weekly/annual KPI targets, Service level, On time delivery, Customer feedback, Employee Survey, Accreditations.

AREA OF RESPONSIBILITY: CUSTOMER SERVICE

• Deliver all aspects of customer service including liaising with other departments and suppliers.
• Best in class service to the retailer and consumer.
• Ensuring the teammaintainquality and accuracy in all tasks.
• Customer focused and driven.
• Promote our brands.

Measures: Checked orders, Retail Service Centre, Customer Claims, Feedback – driver/retailer, Support and promoting our brands locally.

AREA OF RESPONSIBILITY: CONTINUOUS IMPROVEMENT

• Plan and drive the implementation andutilisationof all technology aids that may be provided.
• Proactively work with the depot management team to improve overallefficienciesin the warehouse.
• Facilitatean engaging and inclusive environment to generate ideas and solve problems in a fast-moving environment.
• Identifyopportunities for continuous improvement within current processes using leanmethodology.

Measures: Depot KPIs, Employee Survey, Attrition levels, Cost saving initiatives.

AREA OF RESPONSIBILITY: EMPLOYEE ENGAGEMENT

• Manage and lead the team to ensure that they have the skill sets, resources and support needed to deliver in their role and achieveobjectives.
• Ensureappropriate performancereview, development and succession management systems areoperatingeffectively.
• Set teamobjectivesand targets and monitor performance.
• Lead by example ensuring effective communication,supportandrecognitionstructures.
• Actively seek feedback from depot communication forums.
• Promote Sports and Social events.
• Take the lead on all IR/TU matters.

Measures: Team capability, key roles filled, performance reviews completed, effective communication, talent retention, employee survey completion, participation in committees and projects.

AREA OF RESPONSIBILITY: HEALTH & SAFETY

Under the 2005 Safety, Health &Welfare atWork Act, managersare responsible fortheir own health,safetyand wellbeing and that of their staff.

• Maintainfocus on Employee Welfare, Health & Safety, HACCP, Hygiene and Housekeeping.
• Promote abest in classhealth and safety culture.
• Ensure safety,healthand welfare at work.
• Prevent improper conduct likely to endanger employees.
• Implement safety measures necessary forprotectionof employees.
• Participatein network health and safety focus groups.
• Ensure accidents are investigated and corrective actionsimplemented.

Measures: Accident reporting andreductiontargets, audits, mandatory training, property damage reporting, safety conversations, good catch analysis, H&S KPIs, meetings.

AREA OF RESPONSIBILITY: FOOD SAFETY & QUALITY

• Protect the safety of food products while stored and transported.
• Maintaincontinuous focus on Food Safety & Quality.
• Direct and motivate line managersregardingproduct safety and quality.
• Prevent contamination and ensure products are stored and transported safely.
• Lead implementation of food safety and quality measures.
• Ensure teams are trained and competent.
• Promote Best in Class Food Safety Culture.
• Communicate product and process changes to the FS&Q Co-ordinator.
• Provide input to Food Safety KPIs.

Measures: Mandatory training, SOP competency, Food Safety KPIs, AFIs, audit results, food safety incident reporting, HACCP meetings, monthly reviews.

KEY RELATIONSHIPS

Primary: Operations Managers, Line Management Team, Depot Managers, Operatives, Administrators, Retailers, HR, Facilities and Health & Safety, Food Safety & Quality Co-ordinator.

Secondary: Transport Management, Retail Service Centre, Supply Chain Network, Suppliers, Contractors.

What we’re looking for

• Strategic thinker
• Problem solving in a fast-moving environment
• Ability to motivate staff
• Customer focused and driven
• Experience in thelogisticssector with national multiple deliveries weekly
• Third level qualification inlogistics/supply chain
• Knowledge of distribution operational systems, H&S and HACCP processes
• Good knowledge of Microsoft Office suite
• IR awareness and staff/union interface capability

What we offer

• Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
• Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact
• Innovation Focus: Be part of a company that values forward-thinking solutions
• Community Focus : Be part of a company that truly values its communities and strives to make a positive impact.
• Be Part of a Legacy : Join a company with a long-standing commitment to community and innovation.

Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know