At a Glance
- Tasks: Coordinate and manage store openings, ensuring high standards across our retail locations.
- Company: Join Musgrave, a family-owned business with a 150-year legacy in food innovation.
- Benefits: Career development opportunities, collaborative environment, and a focus on community impact.
- Other info: Enjoy a hybrid working model and be part of a forward-thinking company.
- Why this job: Make a real difference in communities while working with passionate teams.
- Qualifications: 3 years' experience in retail management and strong communication skills required.
The predicted salary is between 29700 - 36300 £ per year.
Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation.
We're proud to serve communities across Ireland and Spain, feeding one in three people every day through iconic brands like Super Valu, Centra, Mace, Frank and Honest, and Musgrave Market Place.
By supporting thousands of retail and food service family businesses, we make a positive impact on the communities they serve.
We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
We are currently recruiting for a Store Facilitator to join our team.
This role focuses on the coordination and management of a group of independent and company owned retailers/managers working closely with the Store Launch Manager and merchandising team, to ensure high standards of presentation, compliance and customer experience across our Super Valu, Centra and Mace Stores in Northern Ireland.
Key Responsibilities
- Manage the relationship between Musgrave Northern Ireland and its retailers.
- Coordinate store openings, refurbishments, and retail projects.
- Travel between store locations and work independently as required.
- Deliver merchandising principles, planogram execution and retail compliance standards.
- Work closely with the merchandising team, across multiple locations.
- Strong communication and interpersonal skills.
- Maintain relationships with internal and external stakeholders, to ensure smooth delivery of projects.
- Ensure all merchandising and operational activities align with company policies, brand standards and health and safety regulations.
- Monitor and maintain high standards of food safety, hygiene and customer service
- Identify and resolve operational issues quickly and effectively.
- Support various operational tasks as directed, and other additional responsibilities and duties necessary to support business needs.
- What we\'re looking for
- Full, valid UK/EU driving licence.
- At least 3 years’ relevant proven track record in coordinating retail store openings and refreshes.
- Proven experience in a managerial or supervisory role within a retail, grocery or FMCG environment.
- Track record of delivering to agreed performance targets
- Working Knowledge of Microsoft Office applications, including Excel, Word and Outlook
- High level of communication skills, both verbal and written.
- Strong interpersonal skills and the ability to influence and inspire others.
- Strategic and innovative way of thinking
- Strong commercial acumen and financial awareness.
- Customer Centric approach, a passion for retail and a commitment to delivering results through people Understanding of the NI Convenience market
- Food Safety Qualification, including working knowledge of HACCP
- Knowledgeable on NI food safety legislation Proven track record in a multi-site retail environment
- Experience in supporting independent retailers / businesses
What we offer
Career Development : With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
Collaborative Environment : Work alongside a passionate team, where your contributions will make a significant impact
Innovation Focus : Be part of a company that values forward-thinking solutions
Community Focus : Be part of a company that truly values its communities and strives to make a positive impact.
Be Part of a Legacy : Join a company with a long-standing commitment to community and innovation
Ready to make an impact?
Apply now and be part of a forward-thinking company that values your expertise and vision
Musgrave is an equal opportunities employer.
We encourage applications from diverse candidates.
If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Musgrave operates a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely
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New Store Facilitator employer: Musgrave Group Plc
Musgrave is an exceptional employer, offering a dynamic and collaborative work environment where your contributions directly impact local communities. With a strong commitment to career development and innovation, employees enjoy numerous opportunities for personal and professional growth while being part of a legacy that values sustainability and community engagement. Located in Belfast, the role of Customer Service Retail Supervisor not only allows you to lead a passionate team but also to foster a customer-focused culture that drives success across our iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land New Store Facilitator
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Musgrave Group Plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Musgrave Group Plc!
We think you need these skills to ace New Store Facilitator
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Musgrave Group Plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Musgrave Group Plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Musgrave Group Plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Musgrave Group Plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
