At a Glance
- Tasks: Lead a team to deliver excellent customer service and manage store operations.
- Company: Join Musgrave, a family-owned business with 140 years of food innovation.
- Benefits: Weekly pay, discounts, enhanced maternity/paternity pay, and career development opportunities.
- Other info: Flexible shifts and a supportive work environment await you.
- Why this job: Make a positive impact in your community while growing your career.
- Qualifications: 1 year of retail experience and strong communication skills required.
The predicted salary is between 25000 - 30000 £ per year.
We are recruiting for two Supervisors, the roles arefull time,37.5hour, permanentcontract. The successful candidate must be flexible to work days, evenings and weekends.
Musgrave is one of the Europe’s most successful family-owned businesses with a 140-year heritage in food and brand innovation, supporting communities across the island of Ireland and Spain.
Every day we feed one-in-three people in Ireland through 15 market leading food and beverage brands that include Super Valu, Centra, Frank and Honest and Musgrave Market Place.
We support thousands of retail and foodservice family businesses who live and work in the heart of the communities they serve.
We are committed to becoming the most trusted and sustainable business in Ireland and we are making changes across the company to make sure that happens.
We want to make a positive impact on the world, and we will support our suppliers and customers to make a difference too.
Our people are the heart of our business.
As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive.
We are now inviting applications for the position of Supervisor, Centra Moira
This type of role will have an agreed shift pattern set within the store opening hours.
Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at the interview.
Candidates must be able to travel to the Store via car, public transport or other to fulfil shift requirements.
The Role
To assist in the day-to-day operational running of your designated store, as well as leading colleagues to go above and beyond to deliver excellent service to our customers.
What you`ll be doing
- Support the store manager to maximise the store KPIs.
- Lead colleagues to adhere to company policies and practices including Health & Safety and Environmental Health Standards.
- Responsibility for managing the store in the absence of Store and Assistant Manager, including key holding.
- Act as an advocate of the company, role modelling our values daily for your colleagues.
- Delivery of excellent customer service and maintaining high standards within the store.
- Support with stock take preparation and counting as well as utilising action plans to improve stock take results.
- Manage and train colleagues in your team whilst being hands on, to ensure that the right people, are in the right place, doing the right job to maximise customer satisfaction.
- Occasional people management including conducting return to work interviews, colleague investigations and compliance with the Company`s employment policies.
- Support local community and our charity partners.
- You may be required to cover the Post Office, cash, deli, or other areas within the store, with appropriate training, as and when required as part of this role.
What’s in it for you?
- Weekly paid.
- Enhanced maternity pay, eligibility applies.
- Paternity pay, eligibility applies.
- Employee Assist Programme
- Discount card for store shopping, for you and your nominated user.
- Learning and development opportunities for career progression.
- Company uniform
- As well as extra discounts on days out, cinema tickets and much more.
- #LI-DNI
What we`re looking for
- At least 1 years’ experience in a busy retail sales-based environment and or similar role
- GCSE Maths and English, Grade C or above (or equivalent) and or further education in related discipline i. e. retail, management or supervisory qualification
- Demonstrate communication & interpersonal skills
- Working knowledge of Microsoft Office packages
- Proven experience in the areas of stock control, people skills, cost control, rota planning
- Good working knowledge of fresh food retail
Musgrave is an equal opportunities employer.
We encourage applications from diverse candidates.
If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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Supervisor in Moira employer: Musgrave Group Plc
Musgrave is an exceptional employer, offering a dynamic and collaborative work environment where your contributions directly impact local communities. With a strong commitment to career development and innovation, employees enjoy numerous opportunities for personal and professional growth while being part of a legacy that values sustainability and community engagement. Located in Belfast, the role of Customer Service Retail Supervisor not only allows you to lead a passionate team but also to foster a customer-focused culture that drives success across our iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land Supervisor in Moira
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Musgrave Group Plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Musgrave Group Plc!
We think you need these skills to ace Supervisor in Moira
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Musgrave Group Plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Musgrave Group Plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Musgrave Group Plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Musgrave Group Plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!