At a Glance
- Tasks: Design innovative customer experiences and collaborate with a dynamic team.
- Company: Join Musgrave, a leading family-owned business with a rich legacy.
- Benefits: Career development, collaborative environment, and hybrid working model.
- Other info: Opportunity for hands-on training and growth in a fast-paced environment.
- Why this job: Make a real impact in communities while driving innovation.
- Qualifications: Degree in Marketing, Business, or Design; project management skills preferred.
The predicted salary is between 29700 - 36300 £ per year.
Join Musgrave – A Legacy of Innovation, Community, and Excellence
Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
Our people are the heart of our business. As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive.We have an opportunity for an Experience Designer to join Customer Experience and Proposition team.
Our strategy is to grow a world class food and beverage business that delivers market leading customer experiences every day. The Experience Designer has a key contributor role within the Insight and Innovation Department. The Experience Designer works alongside Consumer Insights within the Department as well as Project/Product Managers in other Divisions to design end - to-end customer experiences that drive incremental revenue, deliver margin and increase customer engagement. These projects may be newinnovations and propositions or may relate to improving upon existing products and services within the Musgrave ecosystem. They will cover B2C (SuperValu, Centra and other brands) or B2B (Musgrave Marketplace, Suppliers’ services), along with relevant internal and retailer facing projects.
This job requires strong project management skills to coordinate projects processes, resources and documents. They will also need good listening skills in order to understand end user needs and be comfortable taking information from research and distilling it down into key insights. This person will have a pragmatic and curious mindset, constantly seeking to find a better way. They will be willing and able to think outside of box to both stretch ideas and their own expertise. They will be comfortable working in a fast-paced, outgoing environment where the focus is on tacking complex problems, envisioning the future and early-stage ideation.
Reporting to the Customer Experience & Proposition Manager they will be responsible for:
- Working with a multidisciplinary team as a hands-on experience designer. Visualise, articulate, and solve problems and concepts, and make disciplined decisions based on available evidence.
- Influencing and shaping stakeholder objectives. Working with project owners to support a future vision and priorities for service and product transformation.
- Conducting research across the various forms to frame problems/goals, learn ‘why’, identify bias, and oversee process with an informed point of view adhering to your findings. Includes collaborating with our colleagues in charge of data analytics and quantitative research.
- Effectively present research/project findings using diverse set of methods in an engaging and inspiring way and with very clear actions and recommendations based onthe learnings.
- Bringing fresh thinking to all our projects by using innovation and ideation techniques collaborating with key players internally and externally.
- Coordinate projects’ internal process including purchase orders administration, recruiting requests, project files management, incentives ordering, etc.
- Facilitate innovation workshops with various parts of the business as needed.
- Support the promotion the Service Design/Design Thinking methodology into areas of Musgrave where it doesn’t exist and upskilling relevant people in the business to become more customer centric and innovative.
- Constantly self-upskilling in the area of innovation/Service Design to lead the way in new approaches in the Insight & Innovation Department and Musgrave and be seen to be a true world-class leader of Experience Design.
What we are looking for:
- A third level Degree ideally in Marketing, Business, Innovation or Design or some related discipline where user understanding is key
- 1 or more years of hands-on Service Design/Design thinking, Insights, Innovation or UX experience would be helpful, but not specifically necessary as there will be on the job training and coaching.
- Strong project management skills including problem-solving abilities.
- A solid grasp of planning and conducting user research
- Designing and facilitating (remote/in person) workshops for brainstorming, ideation, synthesis and mapping would be helpful however again there will be training in this
- Outgoing, comfortable talking to people and presenting.
- Excellent communications skills including verbal and written, change management skills, ability to manage multiple stakeholders.
- Ability to thrive in a fast-paced dynamic results driven organisation.
- A passion for Innovation and consumer truths and excellent customer experiences
Why Musgrave:
- Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
- Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact
- Innovation Focus: Be part of a company that values forward-thinking solutions
- Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
- Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.
Ready to make an impact?
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
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Customer Experience Designer in London employer: Musgrave Group Plc
Musgrave is an exceptional employer, offering a dynamic and collaborative work environment where your contributions directly impact local communities. With a strong commitment to career development and innovation, employees enjoy numerous opportunities for personal and professional growth while being part of a legacy that values sustainability and community engagement. Located in Belfast, the role of Customer Service Retail Supervisor not only allows you to lead a passionate team but also to foster a customer-focused culture that drives success across our iconic brands.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Designer in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Musgrave Group Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Musgrave Group Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Designer in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Musgrave Group Plc:Your cover letter is your chance to shine! Tell us why you want to work at Musgrave Group Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Musgrave Group Plc!
How to prepare for a job interview at Musgrave Group Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
