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- Tasks: Engage with customers, process orders, and promote products in a dynamic telesales environment.
- Company: Join Musgrave, a leading family-owned business with a rich legacy in food innovation.
- Benefits: Enjoy competitive pay, career development, and a hybrid working model for flexibility.
- Why this job: Make a real impact in communities while growing your career in a supportive team.
- Qualifications: 1 year of telesales or customer service experience and strong communication skills.
- Other info: Be part of a collaborative culture focused on innovation and community impact.
The predicted salary is between 25000 - 30000 £ per year.
Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We are proud to serve communities across Ireland and Spain, feeding one in three people every day through 19 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We are committed to becoming the most trusted and sustainable business in Ireland, and we are looking for dynamic, forward-thinking individuals to join us on this journey.
As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as Telesales Operator. The role is full time, 37.5 hours and the location is Musgrave Marketplace Duncrue.
The role is due to continued expansion and involves joining our telesales/customer services team. You will be part of a team of dedicated colleagues providing excellent customer-focused service while working in an environment where your input is valued and development needs met. The purpose of the role is to ensure processing of orders within a timescale to meet our customer’s requirements whilst ensuring accuracy of products keyed, cross selling of products on promotions and new products available to a large portfolio of existing customers.
What you’ll be doing:
- Respond to incoming customer calls, providing expert product knowledge and support
- Process customer orders efficiently and accurately
- Build strong relationships with customers to understand their needs and offer tailored solutions
- Actively promote Musgrave and Drinks Inc product ranges to both new and existing customers
- Highlight current offers and promotions, and upsell where appropriate to maximise sales
- Support customer retention and business growth by delivering exceptional service
- Collaborate with Business Development Managers (BDMs) and Sales Representatives on pricing queries and customer requests
- Engage and support customers with our Online Order platforms, to increase customer participation
- Make proactive outbound telesales calls to drive engagement and sales
- Maintain accurate customer records and data using internal systems (e.g., Service Now)
- Stay informed on market trends within the wholesale foodservice and alcohol sectors
- Perform any other duties as required to support the team and business objectives
What we’re looking for:
- Minimum 1 year experience in telesales, customer service or busy office environment
- Strong verbal communication skills (written & verbal) with a clear and professional telephone manner
- Fully proficient in Microsoft Package (Word, Excel, Outlook)
- Proven ability to process orders accurately and efficiently
- Ability to meet team SLA’s and KPIs
- High attention to detail and organisational skills
- Strong team player with a proactive attitude
What’s nice to have:
- Experience in wholesale, foodservice, or alcohol sectors would be a distinct advantage
- Experience using computer systems to process orders (e.g., Remedy) and Microsoft Office
- Previous experience in account setup and contract support
- Ability to identify upselling opportunities during inbound calls
- Knowledge of current market trends in trading and wholesale
Career Development: With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
Collaborative Environment: Work alongside a passionate team, where your contributions will make a significant impact.
Innovation Focus: Be part of a company that values forward-thinking solutions.
Community Focus: Be part of a company that truly values its communities and strives to make a positive impact.
Be Part of a Legacy: Join a company with a long-standing commitment to community and innovation.
Are you ready to make a difference? Apply now and join us in creating a future where business success and positive change go hand in hand.
Musgrave is an equal opportunities employer. We encourage applications from diverse candidates. If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely.
Telesales Operator - Marketplace in Belfast employer: Musgrave Group Plc
Contact Detail:
Musgrave Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator - Marketplace in Belfast
✨Tip Number 1
Get to know Musgrave and its brands! Familiarise yourself with their products and values. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your phone skills! Since this role is all about telesales, make sure you’re comfortable speaking clearly and confidently. Try role-playing with a friend or family member to get the hang of it.
✨Tip Number 3
Be ready to showcase your customer service skills. Think of examples from your past experiences where you’ve gone above and beyond for a customer. This will help you stand out during the interview!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Telesales Operator - Marketplace in Belfast
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Telesales Operator role. Highlight your relevant experience in telesales or customer service, and show us how your skills align with what we're looking for.
Show Off Your Communication Skills: Since strong verbal communication is key for this role, let your personality shine through in your written application. Use clear and professional language, and don’t forget to showcase your telephone manner!
Highlight Your Attention to Detail: We love candidates who can process orders accurately and efficiently. In your application, mention any experiences where you’ve demonstrated high attention to detail, especially in busy environments.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Musgrave!
How to prepare for a job interview at Musgrave Group Plc
✨Know Your Products
Before the interview, make sure you have a solid understanding of Musgrave's product range and current promotions. This will not only help you answer questions confidently but also show your enthusiasm for the role and the company.
✨Practice Your Communication Skills
Since strong verbal communication is key for a Telesales Operator, practice speaking clearly and professionally. You could even role-play common customer scenarios with a friend to get comfortable with handling inquiries and upselling products.
✨Showcase Your Customer Service Experience
Be ready to share specific examples from your previous roles where you provided excellent customer service or successfully processed orders. Highlight any experience you have in telesales or related fields to demonstrate your fit for the position.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, company culture, or growth opportunities within Musgrave. This shows that you're genuinely interested in the role and helps you assess if it's the right fit for you.