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- Tasks: Engage with customers, process orders, and promote products in a fast-paced environment.
- Company: Join Musgrave, a family-owned business with a 150-year legacy of innovation.
- Benefits: Competitive salary, supportive team culture, and opportunities for growth.
- Other info: Dynamic role with a focus on community impact and sustainability.
- Why this job: Be the friendly voice that helps customers while driving sales and building relationships.
- Qualifications: 1 year of telesales or customer service experience and strong communication skills.
The predicted salary is between 22000 - 26000 £ per year.
Location: Marketplace Belfast Office and Drinks Inc Boucher Belfast
Join Musgrave – A Legacy of Innovation, Community, and Excellence. Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
This role is ideal for someone who enjoys building relationships, thrives in a fast-paced environment, and has a passion for sales and service. If you have great phone presence, enjoy working with people, and know how to spot a sales opportunity, this role is for you. You will be the friendly voice our customers trust, setting up new accounts, helping them place orders, discover new products, and get the best deals — all while keeping the call positive and professional.
What you’ll be doing:
- Respond to incoming customer calls, providing expert product knowledge and support
- Process customer orders efficiently and accurately
- Build strong relationships with customers to understand their needs and offer tailored solutions
- Actively promote Musgrave and Drinks Inc product ranges to both new and existing customers
- Highlight current offers and promotions, and upsell where appropriate to maximise sales
- Support customer retention and business growth by delivering exceptional service
- Collaborate with Business Development Managers (BDMs) and Sales Representatives on pricing queries and customer requests
- Open new customer accounts and assist with contract reviews
- Make proactive outbound telesales calls to drive engagement and sales
- Maintain accurate customer records and data using internal systems (e.g., Remedy)
- Stay informed on market trends within the wholesale foodservice and alcohol sectors
- Perform any other duties as required to support the team and business objectives
What we are looking for:
- Minimum 1 year experience in telesales, customer service or busy office environment
- Strong verbal communication skills (written & verbal) with a clear and professional telephone manner
- Fully proficient in Microsoft Package (Word, Excel, Outlook)
- Proven ability to process orders accurately and efficiently
Telesales Operator in Belfast employer: Musgrave Group Plc
Contact Detail:
Musgrave Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telesales Operator in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Musgrave and its brands. Understanding their values and products will help you connect better during the conversation.
✨Tip Number 2
Practice your phone skills! Since this role is all about building relationships over the phone, try role-playing with a friend. Focus on being friendly, professional, and confident in your sales pitch.
✨Tip Number 3
Show your passion for sales! During your interview, share specific examples of how you've successfully upsold or built strong customer relationships in the past. This will demonstrate that you’re the right fit for the Telesales Operator role.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining us. It shows initiative and enthusiasm, which are key traits we look for in our team members.
We think you need these skills to ace Telesales Operator in Belfast
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight your relevant experience in telesales or customer service. We’re looking for someone who can build relationships and spot sales opportunities, so give us examples of how you've done this in the past!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Musgrave Group Plc
✨Know Your Product
Before the interview, make sure you familiarise yourself with Musgrave's product range and services. Understanding what you’ll be selling will not only impress your interviewers but also help you answer questions about how you would promote these products to customers.
✨Showcase Your Communication Skills
As a Telesales Operator, strong verbal communication is key. Practice speaking clearly and confidently. You might even want to do a mock call with a friend to get comfortable with the flow of conversation and to demonstrate your phone presence during the interview.
✨Demonstrate Relationship Building
Think of examples from your past experience where you successfully built relationships with customers. Be ready to share these stories in the interview, highlighting how you understood their needs and provided tailored solutions. This will show that you can thrive in a customer-focused role.
✨Prepare for Role-Play Scenarios
Interviews for telesales positions often include role-play scenarios. Be prepared to handle a mock call where you might need to upsell or address a customer's concern. Practising this beforehand will help you feel more confident and showcase your sales skills effectively.