At a Glance
- Tasks: Support store operations, drive performance, and manage exciting projects.
- Company: Join Musgrave, a family-owned business with a 150-year legacy in food innovation.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic work environment with a focus on sustainability and community support.
- Why this job: Make a positive impact on communities while developing your leadership skills.
- Qualifications: 2+ years in retail management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join Musgrave – Empowering Communities, Innovating the Future. Musgrave is one of Europe's most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation. We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like SuperValu, Centra, Mace, Frank and Honest, and Musgrave MarketPlace. By supporting thousands of retail and food service family businesses, we make a positive impact on the communities they serve. We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
This role will primarily be responsible for supporting the store operations team in delivering key business objectives related to the company owned agenda and overall commercial plan across MNI Company Owned stores. The role will deliver store support, successful execution of projects and process improvement to enhance operational efficiencies, drive consistency and support business growth. This role requires working 5 days out of 7, with flexibility to meet business needs, including evenings and weekends.
Responsibilities- Support the delivery of budget KPIs with Operations Manager and Store Manager/store team.
- Support the Operations Manager and Store Manager/store in reviewing trading conditions, make decisions where applicable and share recommendations for improving store performance.
- Identify commercial opportunities and areas for potential sales growth within stores.
- Present ideas for continuous improvement to the Operations Manager and stores, along with creating launch plans to support.
- Ensure stores are always operating and trading safely and legally, meeting all standard operating procedures, due diligence and H&S requirements.
- Support new and existing Store Managers and/or Store leadership team through training and coaching on operational and people practices.
- Work closely with Operations Manager in supporting stores e.g. temporary cover of stores/regions as and when required and attending commercial meetings.
- Liaise with support functions and key stakeholders in delivery of business/store objectives.
- Support the Operations Manager, Store Manager and store teams with successful execution of store projects. This may include, but is not limited to, store refits and store acquisitions, and should be completed in line with agreed timescale and budget.
- Oversee day-to-day execution of project activities in store.
- Support coordinating cross-functional teams, engaging with internal and external stakeholders to align expectations.
- Identify potential risks and work closely with internal stakeholders to develop mitigation strategies.
- Liaise with relevant stakeholders regarding progress, updates and key outputs.
- Capture learnings and share best practice.
- Support design and development of new store processes aligned to company owned and wider business objectives.
- Continuous review of current processes, identifying inefficiencies, gaps and opportunities to streamline workflows.
- Lead roll-out of new store processes, policies and systems.
- Deliver clear communication and training where applicable, engaging all key stakeholders.
- Support store teams through change management, addressing resistance to change and embedding new ways of working within store culture.
- Minimum 2 years' experience as a Store Manager and/or proven experience within a retail operations role.
- Experience implementing processes, new ways of working and/or a training background.
- Demonstrated involvement in project delivery and execution.
- Experience engaging with multiple stakeholders (e.g. store teams, managers or support roles).
- Full clean driving licence.
- Strong organisation and planning skills, with the ability to prioritise accordingly.
- Excellent communication and influencing skills.
- Ability to solve problems and make informed decisions in a fast-paced environment.
- Good understanding of retail operations with awareness of store challenges.
- Good understanding of systems and data, including working knowledge of Microsoft Office.
- Positive attitude with the ability to always act as a brand ambassador for Musgrave.
- Proactive and solution-based mindset.
- Adaptable to change.
- Interpersonal, people-focused approach.
- 2 years' experience in an Area Manager or equivalent multi-site operational leadership role.
- Project Management experience.
- Food retail experience.
- Multi-site management experience.
Store Support Manager in Belfast employer: Musgrave Group Plc
Musgrave is an exceptional employer, offering a dynamic work environment that fosters innovation and community impact. With a strong commitment to employee growth, we provide comprehensive training and development opportunities, ensuring our team members thrive in their roles. Our family-owned culture promotes collaboration and support, making Musgrave not just a workplace, but a community dedicated to empowering individuals and enhancing the lives of those we serve across Ireland and Spain.
StudySmarter Expert Advice🤫
We think this is how you could land Store Support Manager in Belfast
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Musgrave Group Plc, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Musgrave Group Plc!
We think you need these skills to ace Store Support Manager in Belfast
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Musgrave Group Plc, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Musgrave Group Plc and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Musgrave Group Plc that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Musgrave Group Plc
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
