At a Glance
- Tasks: Lead the checkout team to deliver exceptional customer service and manage operational procedures.
- Company: Join Musgrave, Northern Ireland's leading wholesaler with a focus on people and growth.
- Benefits: Competitive salary, supportive work environment, and opportunities for personal development.
- Other info: Diverse workplace committed to equal opportunities and employee well-being.
- Why this job: Make a real impact by fostering a customer-focused culture and leading a dynamic team.
- Qualifications: 1+ years in retail/wholesale supervision with strong leadership and customer service skills.
The predicted salary is between 32809 - 40099 £ per year.
Our people are the heart of our business.
As our greatest asset, they make Musgrave a great place to work and in return we aim to be the very best place to work, grow and thrive.
We have an opportunity for a Customer Service & Retail Supervisor to join our team at Marketplace Belfast.
As Northern Irelands leading wholesaler, we offer the most comprehensive range in the market with over 10,000 lines including impulse, alcohol, grocery, and chill freeze.
We are committed to helping local businesses succeed with our dedicated customer service team.
What you'll be doing
The Role
- To lead all members of the checkout team to deliver outstanding levels of service to all customers in the most effective and profitable manner while fostering a customer focused culture within the branch.
- To support the Customer Service Manager/ HR Business Partnerto ensure good employee relations through the effective implementation of HR policy in the Customer Service & Retailteam.
- Leadcolleagues by demonstrating excellence in the consistent delivery of exceptionally high standards of customer service. Lead and embed a right first-time culture.
- Ensure that all colleagues are trained in all aspects of customer service and SOPs.
- To ensure the operational procedures/SOPs are adhered to and measures are put in place to ensure all targets are met.
- Regularly monitor and evaluate performance and standards and take relevant and necessary actions to achieve results.
- Consistently achieve and improve all operational KPI's achieve all H&S, HACCP and SOP audits.
- Efficient queue management ensuring no more than 2 customers in any queues
- Deal with all customer queries and complaints in an efficient and professional manner. Ensure that these are recorded and monitored on a regular basis.
- Ensure all transactions are managed within customer’s credit terms while maintaining positive customer relationships.
- Be proactive and vigilant in the management of security and stock loss and ensure relevant processes are strictly adhered to.
- Ensure staff rota is managed in line with budget and in line with needs of the business.
What we're looking for
- Minimum 1 years’ experience as a supervisor/manager in the retail/wholesale industry.
- Excellent customer service skills with a proven ability to create a customer focused culture.
- Excellent Leadership and Supervisory skills.
- Standards and KPI focused and driven.
- Good IT and system skills.
Musgrave is an equal opportunities employer.
We encourage applications from diverse candidates.
If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
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Customer Service & Retail Supervisor employer: Musgrave Group Plc
Musgrave is an exceptional employer, offering a collaborative environment where your contributions directly impact the community and the company's legacy of innovation. With a strong commitment to career development and employee engagement, you will find numerous opportunities for personal and professional growth while working in a dynamic team that values forward-thinking solutions. Join us at our Dargan Depot, where we prioritise health and safety, and foster a culture of continuous improvement, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Retail Supervisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Musgrave Group Plc. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Musgrave Group Plc before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Retail Supervisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Musgrave Group Plc:Your cover letter is your chance to shine! Tell us why you want to work at Musgrave Group Plc specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Musgrave Group Plc!
How to prepare for a job interview at Musgrave Group Plc
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
