At a Glance
- Tasks: Provide expert customer service via phone and email to our retailer community.
- Company: Join Musgrave, a family-owned business with a 150-year legacy in innovation.
- Benefits: Flexible working hours, hybrid model, and opportunities for career development.
- Other info: Be part of a passionate team committed to sustainability and excellence.
- Why this job: Make a real impact in your community while growing your skills.
- Qualifications: 1-2 years in customer service and strong communication skills required.
The predicted salary is between 11.7 - 14.3 £ per hour.
- Customer Service Advisor - Musgrave Belfast, Dargan Drive Office
- Part Time: 20 hours per week
Hours of work
Flexible working Wednesday to Friday plus one Sunday per month.
Intially this role will be onsite for the training period. Thereafter, this role will be a hybrid role (one to two days from home).
Join Musgrave – A Legacy of Innovation, Community, and Excellence
Musgrave is one of Europe’s most successful family-owned businesses, with a rich 150-year legacy in food and brand innovation.
We're proud to serve communities across Ireland and Spain, feeding one in three people every day through 18 iconic brands like Super Valu, Centra, Mace, Frank and Honest, and Musgrave Market Place.
By supporting thousands of retail and foodservice family businesses, we make a positive impact on the communities they serve.
We're committed to becoming the most trusted and sustainable business in Ireland, and we're looking for dynamic, forward-thinking individuals to join us on this journey.
As we continue our journey toward becoming Ireland’s most trusted and sustainable business, we have an exciting opportunity for a successful candidate to join our team as a Customer Service Advisor.
What you’ll be doing
- Consistently providing expert customer service via telephone and email to our retailer community in a friendly and professional manner.
- High Quality handling of queries, including call and email queue management,
- Playing an active role in supporting our service excellence model across the business.
- Identifying and sharing ideas within the team to improve processes and overall retailer communications.
- Analysing call and query patterns to identify opportunities for better service.
- Contributing towards creating the best team environment
What we are looking for
- 1-2 years’ experience in a busy and productive customer focused environment.
- Competency in PC packages including the MS office suite.
- Previous experience using in-house data-base systems and spreadsheets etc.
- A strong commitment to providing the best customer experience coupled with excellent communication and interpersonal skills.
- The ability to work using initiative and to complete tasks to a high degree of accuracy and quality while contributing to the overall team goals.
- A proven ability to work in a fast paced environment with a varied and challenging workload.
- Previous experience in a customer service role, working to deadlines and/ or exposure to Musgrave processes and systems would be of distinct advantage.
Career Development
- With a commitment to your personal and professional growth, Musgrave offers numerous opportunities for advancement and learning.
- Work alongside a passionate team, where your contributions will make a significant impact
- Be part of a company that values forward-thinking solutions
- Be part of a company that truly values its communities and strives to make a positive impact.
- Join a company with a long-standing commitment to community and innovation.
Musgrave is an equal opportunities employer.
We encourage applications from diverse candidates.
If we can make any accommodations to enable you to be the best version of yourself during the interview, please let us know.
Musgrave operate a Work Smart hybrid working model where you can alternate your time between connecting and collaborating in the business and working remotely
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Customer Service Advisor employer: Musgrave Group Plc
Musgrave is an exceptional employer that champions innovation and community impact, offering a flexible work environment for the Customer Service Advisor role in Belfast. With a strong commitment to employee growth, you will have access to numerous advancement opportunities while working alongside a passionate team dedicated to delivering outstanding service. Join us and be part of a family-owned business with a rich legacy, where your contributions truly matter and make a difference in the communities we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Musgrave Group Plc and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Musgrave Group Plc and let us see your personality shine through!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Musgrave Group Plc.
Get Familiar with Our Brand:Before applying, take some time to learn about Musgrave Group Plc and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Musgrave Group Plc
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Musgrave Group Plc.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Musgrave Group Plc will surely appreciate.
