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- Tasks: Engage and inspire visitors while ensuring their safety and enhancing their museum experience.
- Company: The National Waterfront Museum, a vibrant cultural hub in Swansea.
- Benefits: Competitive pay, flexible hours, and opportunities for personal growth.
- Why this job: Be part of a team that creates memorable experiences and connects people with history.
- Qualifications: Friendly attitude and a passion for engaging with the public.
- Other info: Dynamic role with opportunities to support events and community programmes.
The Visitor Experience team work closely with the visitors and the collections at each museum. They deliver an exceptional visitor experience and provide a consistently high standard of visitor care. They have the knowledge and confidence to use collections to engage and inspire visitors, whilst also providing safety and security at the museum. They also support Amgueddfa Cymru’s strategic priorities in terms of promoting learning for all, increasing income generation and working collaboratively with all the wider museum teams to ensure the visitor has an excellent experience whilst visiting our museums. The role can require team members to be stationed in one area or location, or to move around a wider variety of locations, dependent on where the work is required at the museum.
Key activities:
- Provide a friendly, informative and engaging experience.
- Ensure the safety and security of collections and visitors.
- Help visitors navigate the museum.
- Provide engaging information, talks, tours and demonstrations about the collections and displays at the museum.
- Promote opportunities for visitors to donate and become members.
- Promote all income generating opportunities including but not limited to events, food & beverage, retail and venue hire.
- Support events, learning and volunteering programmes.
- Promote the family of Amgueddfa Cymru museums.
- Provide feedback on visitor comments to support the development of the visitor experience and museum spaces, displays and exhibitions.
The role may also require:
- Work to deliver a great retail experience in our shops.
- Support the retail range by informing visitors of current displays/exhibitions and support products and where these can be purchased.
- Support the food & beverage experience by ensuring visitor dining areas are kept clean and tidy.
- Where required, assist with the cleaning and preparation of the museum and buildings.
- Preparing and lighting fires in the historic buildings where appropriate.
- Support community and commercial events, including commercial hire events and commercial attractions, either in a primary or supporting role.
- Support visitor arrival and car parking co-ordination.
- Be a first aider and/or fire marshal. Training for both roles will be provided.
In addition to the above it is important that Visitor Experience staff are able to remain calm and take control and lead visitors to safety in the event of evacuations and emergency situations.
Visitor Experience Assistant, The National Waterfront Museum, Swansea employer: Museum
Contact Detail:
Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Experience Assistant, The National Waterfront Museum, Swansea
✨Tip Number 1
Get to know the museum! Before your interview, take a stroll around The National Waterfront Museum. Familiarise yourself with the collections and exhibits so you can chat confidently about them during your conversation.
✨Tip Number 2
Show off your people skills! This role is all about providing an exceptional visitor experience, so think of examples from your past where you've gone above and beyond for customers or visitors. We want to hear those stories!
✨Tip Number 3
Be ready to demonstrate your teamwork abilities. The Visitor Experience team works closely together, so be prepared to discuss how you collaborate with others. Share experiences where you’ve supported your team in achieving a common goal.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission at StudySmarter.
We think you need these skills to ace Visitor Experience Assistant, The National Waterfront Museum, Swansea
Some tips for your application 🫡
Show Your Passion for Visitor Experience: When writing your application, let your enthusiasm for creating memorable visitor experiences shine through. We want to see how you can engage and inspire visitors, so share any relevant experiences or ideas you have!
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the key activities mentioned in the job description. We love seeing candidates who take the time to connect their background with what we do at the museum.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your passion for the role comes across without unnecessary fluff. Remember, less is often more!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Museum
✨Know the Museum Inside Out
Before your interview, take some time to research The National Waterfront Museum. Familiarise yourself with its collections, exhibitions, and any current events. This will not only show your enthusiasm but also help you answer questions about how you can enhance the visitor experience.
✨Showcase Your People Skills
As a Visitor Experience Assistant, you'll be interacting with a diverse range of visitors. Prepare examples from your past experiences where you've provided excellent customer service or resolved conflicts. Highlighting your ability to engage and inspire visitors will set you apart.
✨Demonstrate Safety Awareness
Given the importance of safety in this role, be ready to discuss how you would handle emergency situations. Think about scenarios where you might need to lead visitors to safety and how you would remain calm under pressure. This shows that you take the responsibility seriously.
✨Be Ready to Promote
Part of your role will involve promoting events and opportunities for donations. Prepare to discuss how you would encourage visitors to participate in these initiatives. Think creatively about how you can engage visitors and make their experience memorable while also supporting the museum's goals.