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- Tasks: Serve delicious food and drinks while ensuring top-notch customer service.
- Company: Join the Big Pit National Coal Museum team and be part of a unique experience.
- Benefits: Gain valuable experience, flexible hours, and a fun work environment.
- Why this job: Be an ambassador for our brand and create memorable experiences for visitors.
- Qualifications: Passion for food and customer service; no prior experience needed!
- Other info: Perfect for students looking to earn while learning in a vibrant setting.
The predicted salary is between 20000 - 25000 £ per year.
As our Food & Beverage Assistant you will work as part of the F&B team, responsible for providing guests with food & beverage across the outlets/premises. This will include both the delivery of the daily F&B offer in our cafés/canteens etc., and in delivery of catering for commercial hire events (sandwich lunches, buffets, canape receptions, Gala dinners etc.) You will be responsible for delivering consistently high standards of both food and beverage and customer service. You will be responsible for ensuring compliance with all food safety, allergen, and health and safety processes, policies and procedures, completing all training and paperwork as required. This role is part of the Food & Beverage team and is line managed by the Food & Beverage Supervisor team.
Key Responsibilities
- Providing guests with a consistently high-quality food and beverage offer
- Delivery of consistently excellent standards of customer service
- Preparing, producing and serving a range of food and beverage, and assisting in the service of functions and events at the designated premises as required
- Undertaking baking and/or cooking duties in line with the Food & Beverage Supervisor’s requirements, accurately following recipes provided
- Assisting guests with queries and requests
- Completion of allocated tasks in line with departmental processes and procedures, as directed by the Food & Beverage Supervisor
- Adherence to all relevant legislation and regulation at all times, including food safety and health and safety. This to include the completion of all required food safety paperwork
- Ensuring correct standards of food preparation, handling and storage are maintained, conforming to all current legislation
- By maintaining, at all times, the standard of cleanliness within the F&B outlet(s) in accordance with Amgueddfa Cymru’s hygiene regulations and by maintaining hygiene records as required
- Maximising sales opportunities through upselling and promotion, and achieving KPI targets
- Cash handling, till use, cashing up
- Embracing our visitor experience ethos
- Becoming an ambassador for the brand and Museum, by delivering the very best customer experience and standards of service for our customers
- Being focused on achieving all targets, as part of the Enterprises team
- Advising the Food & Beverage Supervisor of food and beverage stock levels on a regular basis
Food & Beverage Assistant, Big Pit National Coal Museum employer: Museum
Contact Detail:
Museum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant, Big Pit National Coal Museum
✨Tip Number 1
Get to know the venue! Familiarise yourself with Big Pit National Coal Museum and its food & beverage offerings. This will help you engage with guests and show your passion for the role during interviews.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle guest queries or complaints. Being prepared will make you stand out as a candidate who can deliver that consistently high-quality service.
✨Tip Number 3
Show off your teamwork skills! The F&B team works closely together, so be ready to share examples of how you've collaborated in past roles. Highlighting your ability to work well with others will make you a great fit for the team.
✨Tip Number 4
Apply through our website! We love seeing candidates who take the initiative. Make sure to highlight your relevant experience and enthusiasm for the role when you submit your application.
We think you need these skills to ace Food & Beverage Assistant, Big Pit National Coal Museum
Some tips for your application 🫡
Show Your Passion for Food & Beverage: When writing your application, let us know why you're excited about working in the food and beverage industry. Share any relevant experiences or skills that make you a great fit for our team at Big Pit National Coal Museum.
Highlight Customer Service Skills: We want to see how you can deliver excellent customer service! Include examples of how you've gone above and beyond for guests in previous roles. This will show us that you understand the importance of creating a memorable experience.
Be Detail-Oriented: Since you'll be handling food safety and hygiene, it's crucial to demonstrate your attention to detail. Mention any experience you have with food preparation, safety regulations, or maintaining cleanliness in a work environment.
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and get you into the process smoothly. We can't wait to hear from you!
How to prepare for a job interview at Museum
✨Know Your Menu
Familiarise yourself with the food and beverage offerings at Big Pit National Coal Museum. Understand the types of dishes served and any special dietary options available. This will help you answer questions confidently and show your enthusiasm for the role.
✨Showcase Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service. Think about how you handled difficult situations or went above and beyond for a guest. This will demonstrate your ability to deliver high standards of service, which is crucial for this role.
✨Understand Food Safety Regulations
Brush up on food safety, allergen awareness, and health and safety regulations. Be ready to discuss how you would ensure compliance in your daily tasks. Showing that you take these responsibilities seriously will impress the interviewers.
✨Be Ready to Upsell
Think about strategies you could use to maximise sales opportunities through upselling. Prepare to discuss how you would promote specials or suggest pairings to enhance the guest experience. This shows you're proactive and focused on achieving targets.