At a Glance
- Tasks: Supervise Visitor Experience Assistants and ensure an exceptional visitor experience at the museum.
- Company: Amgueddfa Cymru, a vibrant and inspiring national museum.
- Benefits: Gain valuable experience, work in a dynamic environment, and contribute to community engagement.
- Other info: Opportunity to work in a historic setting with diverse responsibilities.
- Why this job: Be part of a team that enriches and inspires visitors through engaging collections.
- Qualifications: Strong leadership skills and a passion for visitor engagement.
The predicted salary is between 25000 - 30000 £ per year.
The Visitor Experience team play a key role in how Amgueddfa Cymru warmly welcomes all its visitors. The team ensure engagement with collections and that the Museum is inviting and inspiring. They promote the charitable status of Amgueddfa Cymru, generating income by supporting our events, retail, food & beverage offering and encouraging donations, gift aid and Membership. As a member of the Amgueddfa Cymru team, you will play an important role in delivering our purpose and achieving our vision, ensuring we continue to enrich and inspire current and future generations.
Main Purpose of job
The Visitor Experience team work closely with the visitors and the collections at each museum. They deliver an exceptional visitor experience and provide a consistently high standard of visitor care. They have the knowledge and confidence to use collections to engage and inspire visitors, whilst also providing safety and security at the Museum. They also support Amgueddfa Cymru’s strategic priorities in terms of promoting learning for all, increasing income generation, and working collaboratively with all the wider museum teams to ensure the visitor has an excellent experience whilst visiting our museums.
The role will require team members to supervise Visitor Experience Assistants and Cleaning teams with the aim of protecting the collections and property of Amgueddfa Cymru and ensuring a positive image is presented. Duties could also include lighting domestic fires, car parking and ticketing duties, assisting with after-hours functions and tours, and supervising the site out of hours.
Day Shift Supervisor, Saint Fagans, National Museum of History in Cardiff employer: Museum
Amgueddfa Cymru is an exceptional employer that fosters a vibrant and inclusive work culture, where every team member plays a vital role in creating memorable experiences for visitors at the National Museum of History in Saint Fagans. With a strong commitment to employee development, we offer numerous growth opportunities and encourage collaboration across departments, ensuring that our staff are not only engaged but also inspired to contribute to our mission of enriching lives through culture and heritage.
StudySmarter Expert Advice🤫
We think this is how you could land Day Shift Supervisor, Saint Fagans, National Museum of History in Cardiff
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We think you need these skills to ace Day Shift Supervisor, Saint Fagans, National Museum of History in Cardiff
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
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In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
