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- Tasks: Supervise daily operations and manage a team of 7-10 staff at the museum.
- Company: Join the world's largest and fastest-growing museum chain, Museum of Illusions.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities for growth.
- Other info: Work in a fun, interactive setting with a focus on creativity and teamwork.
- Why this job: Be part of an exciting team bringing immersive experiences to life every day.
- Qualifications: Experience in customer service and team leadership is essential.
The predicted salary is between 13 - 16 £ per hour.
Location: Museum of Illusions London, United Kingdom
Positions Available: Part-Time / Casual position
Hours: Must be able to work on weekends.
Opening Times: From 9am – 10pm, depending on time of year. The museum is open every day of the year except Christmas Day.
About us: Museum of Illusions is the world's largest and fastest-growing museum chain with 70 locations in 29 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone eager to have their mind blown.
Duty Manager role overview: A Shift supervises overviews both the daily activities and 7-10 museum staff performance during their shift. They are responsible for maximizing customer satisfaction during visits, ensuring the museums' exhibits are operating as expected, and handling requests or complaints, when needed.
What you would get to do:
- Manage the 7-10 daily museum staff
- Assign placement positions for daily staffing, to meet operational needs and ensure proper coverage
- Ensure that any daily operations goals are met
- Train and integrate new hires
- Monitor staff and guest satisfaction by being present on the museum floor during operations
- Provide guidance and feedback to employees when needed.
- Ensure museum rules, processes and procedures are followed by both employees and guests
- Mediate and/or resolve conflicts between employees when needed
- Providing "first contact" customer service to visitors – answer visitors' questions, solve refunds and discount inquiries.
- Maintain museum cleanliness during operating hours
What you should bring along:
- Proven work experience as a Receptionist, Front Office/Customer Experience Representative, Sales or similar customer facing role;
- Proven work experience as a team lead for at least 5 employees
- Merchandise, inventory, and sales knowledge preferred;
- Ability to be resourceful and proactive when issues arise;
- Excellent organizational and administrative skills;
- Ability to work under pressure and time-management skills, with the ability to prioritize tasks.
- Proficiency in English Language
Duty Manager in Westminster employer: Museum of Illusions
Contact Detail:
Museum of Illusions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in Westminster
✨Tip Number 1
Get to know the Museum of Illusions! Familiarise yourself with their exhibits and customer service approach. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. They can provide insider tips and might even put in a good word for you when applying through our website.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle various scenarios as a Duty Manager, like resolving conflicts or ensuring customer satisfaction. Practising these responses can give you an edge.
✨Tip Number 4
Show your passion for customer service! During interviews, share examples of how you've gone above and beyond for customers in the past. This aligns perfectly with the museum's mission to create immersive experiences.
We think you need these skills to ace Duty Manager in Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Duty Manager role at the Museum of Illusions. Highlight your relevant experience and skills that match the job description. This shows us you’re genuinely interested!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the best fit for the role.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures it gets to the right people. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Museum of Illusions
✨Know the Museum Inside Out
Before your interview, make sure you research the Museum of Illusions thoroughly. Familiarise yourself with its exhibits, history, and mission. This will not only impress the interviewers but also show your genuine interest in the role and the company.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be supervising staff and ensuring smooth operations. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. Highlight your ability to motivate others and maintain a positive atmosphere.
✨Customer Service is Key
Since the role involves direct interaction with visitors, be ready to discuss your customer service philosophy. Share specific instances where you've gone above and beyond to ensure customer satisfaction. This will demonstrate your commitment to providing an exceptional experience.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle various situations, such as a dissatisfied visitor or a staffing issue. Practising these responses will help you feel more confident and articulate during the interview.