At a Glance
- Tasks: Engage with guests, facilitate exhibits, and create unforgettable experiences at the Museum of Illusions.
- Company: Join the world's largest and fastest-growing museum chain with a fun, young team.
- Benefits: Earn £13.00 per hour with flexible zero hours contracts until August 2026.
- Other info: Perfect for students looking for summer work with opportunities for growth and learning.
- Why this job: Be an ambassador for fun and creativity while making a real impact on visitors' experiences.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 13 - 13 £ per hour.
Location: MOI Manchester
Rate of Pay: £13.00ph
Hours: Temporary zero hours contracts until Monday 31st August 2026
Opening Times: From between 9am – 10pm. We are open every day except Christmas Day.
About us
Museum of Illusions is the world's largest and fastest-growing museum chain with over 73 locations in 28 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognisable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.
Illusion Expert role overview
Our Museum staff play an integral role in the success of the Museum by facilitating our exhibits, interacting with Guests of all ages, and helping to maintain our exhibits, all of which contributes greatly to the overall Guest experience at MOI Manchester. Museum general staff are called ‘Illusion Experts’ and they monitor museum operations for the enjoyment, safety and security of Guests and the Museum of Illusions. All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum and promptly taking care of any customer needs. We welcome team members who are willing to learn new skills for the betterment of our guests. This could include seasonal activities, promotional work or providing enhanced entertainment experiences.
What you would get to do:
- Present a positive and professional demeanor, as an ambassador for the Museum.
- Ensure guest satisfaction by providing superior customer service.
- Engage with guests, by offering assistance, Illusion explanations, photo taking, etc.
- Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
- Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).
- Participate in promotional activities such as Tik Tok, YouTube, Instagram.
- Keep the museum, including bathrooms, Smartshop and outdoor entryway, free of trash and debris.
- Maintain museum traffic flow.
- Run museum reception area and perform all related tasks.
- Sell tickets and museum merchandise.
- Restock the Smartshop and merchandise.
- Monitor Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
- Provide “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries.
What you should bring along:
- Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role.
- Customer service experience preferred.
- Great communication skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational and administrative skills.
- Ability to work under pressure and time-management skills, with the ability to prioritize tasks.
- Proficiency in English language.
If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
www.museumofillusions.com
Visitor Attraction Hosts / Illusions Experts / Promotions Team in Manchester employer: Museum of Illusions
At the Museum of Illusions Manchester, we pride ourselves on being an exceptional employer that values creativity and teamwork. Our vibrant work culture fosters personal growth and offers unique opportunities to engage with guests in a fun and interactive environment. With flexible zero hours contracts and a commitment to employee development, we invite you to be part of our expanding global brand and contribute to unforgettable experiences for visitors of all ages.
