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- Tasks: Engage with guests, facilitate exhibits, and create unforgettable experiences at the Museum of Illusions.
- Company: Join the world's largest and fastest-growing museum chain, known for its fun and interactive attractions.
- Benefits: Earn £13.00 per hour with flexible part-time contracts until January 2026.
- Why this job: Be part of a dynamic team that brings joy and wonder to visitors every day.
- Qualifications: Customer service experience and great communication skills are a plus.
- Other info: Work during the festive season, including Christmas Eve and Boxing Day, in a vibrant environment.
The predicted salary is between 13 - 16 £ per hour.
Work Location: MOI Manchester
Positions Available: Part-Time/Fixed Term.
Rate of Pay: £13.00ph.
Hours: 10 & 16 hour contracts available – must have full availability from start date until 4th January 2026.
Important: We are open every day except Christmas Day – you will be required to work both Christmas Eve and Boxing Day.
Opening Times: From 9am – 10pm.
About us
Museum of Illusions is the world's largest and fastest-growing museum chain with over 52 locations in 26 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognisable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.
Illusion Expert role overview
Our Museum staff play an integral role in the success of the Museum by facilitating our exhibits, interacting with Guests of all ages, and helping to maintain our exhibits, all of which contributes greatly to the overall Guest experience at MOI Manchester. Museum general staff are called ‘Illusion Experts’ and they monitor museum operations for the enjoyment, safety and security of Guest and the Museum of Illusions. All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum and promptly taking care of any customer needs. We welcome team members who are willing to learn new skills for the betterment of our guests. This could include seasonal activities, promotional work or providing enhanced entertainment experiences.
What you would get to do:
- Present a positive and professional demeanor, as an ambassador for the Museum.
- Ensure guest satisfaction by providing superior customer service.
- Engaging with guests, by offering assistance, Illusion explanations, photo taking, etc.
- Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
- Participating in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).
- Promotional work – help the museum by participating in promotional activities such as but not limited to; Tik Tok, YouTube, Instagram.
- Keep the museum, including bathrooms, Smartshop and outdoor entryway, free of trash and debris.
- Maintain museum traffic flow.
- Run museum reception area and perform all related tasks.
- Selling tickets, and museum merchandise.
- Restocking the Smartshop and merchandise.
- Monitor Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
- Providing “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries.
What you should bring along:
- Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role;
- Customer service experience preferred;
- Great communication skills;
- Ability to be resourceful and proactive when issues arise;
- Excellent organizational and administrative skills;
- Ability to work under pressure and time-management skills, with the ability to prioritize tasks.
- Proficiency in English language.
If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
Visitor Attraction Hosts / Illusions Experts – Christmas Temp (contracts until 4th January 2026) in Manchester employer: Museum of Illusions
Contact Detail:
Museum of Illusions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Attraction Hosts / Illusions Experts – Christmas Temp (contracts until 4th January 2026) in Manchester
✨Tip Number 1
Get to know the Museum of Illusions! Familiarise yourself with their exhibits and mission. When you show genuine interest in what they do, it’ll shine through in your conversations and interviews.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with guests and handle tricky situations. Role-playing with a friend can help you feel more confident when it comes to real-life interactions.
✨Tip Number 3
Be ready to showcase your personality! The Museum is all about fun and engagement, so don’t be afraid to let your enthusiasm for the role come through. Share your ideas on how to make guest experiences even better!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll have access to all the latest updates and opportunities at the Museum of Illusions.
We think you need these skills to ace Visitor Attraction Hosts / Illusions Experts – Christmas Temp (contracts until 4th January 2026) in Manchester
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the Museum of Illusions. A bit of flair can make your application stand out!
Tailor Your Experience: Make sure to highlight any relevant experience you have that aligns with the Illusion Expert role. Whether it’s customer service or event management, we want to know how your skills can contribute to creating amazing experiences for our guests.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences pop!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Museum of Illusions
✨Know Your Illusions
Familiarise yourself with the exhibits and experiences at the Museum of Illusions. Being able to discuss specific illusions and how they work will show your enthusiasm and knowledge, making you stand out as a candidate who is genuinely interested in the role.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you've provided exceptional customer service. Think about times when you went above and beyond for a guest or resolved a tricky situation. This will demonstrate that you have the right mindset for engaging with visitors.
✨Be Ready for Teamwork
Since the role involves working closely with others, be prepared to discuss your experience in team settings. Share how you’ve collaborated with colleagues in the past and how you can contribute to a positive team environment at the museum.
✨Bring Your Creativity
The Museum of Illusions thrives on fun and interactive experiences. Think of creative ideas you could bring to the table, whether it’s for promotional activities or enhancing guest interactions. Showing your innovative side can really impress the interviewers!
