At a Glance
- Tasks: Engage with guests, facilitate exhibits, and create unforgettable experiences at the Museum of Illusions.
- Company: Join the world's largest and fastest-growing museum chain with a fun, young team.
- Benefits: Earn £13.00 per hour with flexible zero hours contract and exciting promotional opportunities.
- Other info: Perfect for those looking to learn new skills and grow in a dynamic environment.
- Why this job: Be part of an immersive experience that brings joy and wonder to visitors every day.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 13 - 16 € per hour.
Visitor Attraction Hosts / Illusions Experts / Promotions Team – Zero Hours
Location: MOI Manchester
Rate of Pay: £13.00ph
Hours: Zero hours contract
Opening Times: From between 9am – 10pm. We are open every day except Christmas Day.
The Assessment Centre for this role will take place on Friday 20th March – we have no alternative interview dates available at this time.
About us
Museum of Illusions is the world’s largest and fastest-growing museum chain with over 52 locations in 26 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognisable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.
Illusion Expert role overview
Our Museum staff play an integral role in the success of the Museum by facilitating our exhibits, interacting with Guests of all ages, and helping to maintain our exhibits, all of which contributes greatly to the overall Guest experience at MOI Manchester. Museum general staff are called ‘Illusion Experts’ and they monitor museum operations for the enjoyment, safety and security of Guests and the Museum of Illusions. All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum and promptly taking care of any customer needs. We welcome team members who are willing to learn new skills for the betterment of our guests. This could include seasonal activities, promotional work or providing enhanced entertainment experiences.
What you would get to do:
- Present a positive and professional demeanor, as an ambassador for the Museum.
- Ensure guest satisfaction by providing superior customer service.
- Engage with guests, by offering assistance, Illusion explanations, photo taking, etc.
- Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
- Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).
- Participate in promotional activities such as Tik Tok, YouTube, Instagram.
- Keep the museum, including bathrooms, Smartshop and outdoor entryway, free of trash and debris.
- Maintain museum traffic flow.
- Run museum reception area and perform all related tasks.
- Sell tickets and museum merchandise.
- Restock the Smartshop and merchandise.
- Monitor Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
- Provide “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries.
What you should bring along:
- Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role; Customer service experience preferred;
- Great communication skills;
- Ability to be resourceful and proactive when issues arise;
- Excellent organizational and administrative skills;
- Ability to work under pressure and time-management skills, with the ability to prioritize tasks;
- Proficiency in English language.
If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box - we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
www.museumofillusions.com
Illusion Expert (Manchester) employer: Museum of Illusions
At the Museum of Illusions in Manchester, we pride ourselves on being an exceptional employer that values creativity and customer engagement. Our vibrant work culture fosters personal growth and offers unique opportunities to develop skills in a fun, interactive environment while connecting with guests from all walks of life. Join our dynamic team and be part of a global brand that is dedicated to delivering unforgettable experiences every day.
StudySmarter Expert Advice🤫
We think this is how you could land Illusion Expert (Manchester)
✨Tip Number 1
Get to know the Museum of Illusions inside out! Familiarise yourself with all the exhibits and their stories. This way, when you chat with guests, you’ll sound like a pro and keep them engaged.
✨Tip Number 2
Show off your personality! When you’re at the assessment centre, let your enthusiasm shine through. Remember, they want to see how you interact with others, so be friendly and approachable.
✨Tip Number 3
Don’t just sit back and wait for opportunities; create them! Think about how you can contribute to promotional activities, like social media content. Bring your ideas to the table during the interview!
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at the Museum of Illusions.
We think you need these skills to ace Illusion Expert (Manchester)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the Museum of Illusions. A bit of flair can make your application stand out!
Tailor Your Experience:Make sure to highlight any relevant experience that aligns with the Illusion Expert role. Whether it’s customer service or event management, we want to know how your skills can contribute to creating amazing experiences for our guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Museum of Illusions
✨Know Your Illusions
Familiarise yourself with the exhibits at the Museum of Illusions. Understanding how each illusion works and being able to explain them will show your enthusiasm and readiness for the role. It’ll also help you engage with guests more effectively during the interview.
✨Show Off Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times when you went above and beyond to help someone. This is crucial for the Illusion Expert role, so make sure to highlight your ability to connect with guests.
✨Be Ready for Teamwork Questions
Since this role involves working closely with a team, be prepared to discuss your teamwork experiences. Think of specific situations where you collaborated successfully with others, and how you contributed to a positive team environment.
✨Bring Your Creativity
The Museum of Illusions thrives on creativity and fun! Be ready to share any ideas you have for engaging guests or promoting the museum on social media. This could set you apart as a candidate who’s not just looking for a job, but is genuinely excited about contributing to the museum's mission.
