At a Glance
- Tasks: Engage with guests, facilitate exhibits, and create unforgettable experiences at the Museum of Illusions.
- Company: Join the world's largest and fastest-growing museum chain with a fun, young team.
- Benefits: Earn £13.00 per hour with flexible zero hours contract and opportunities for growth.
- Other info: Participate in exciting promotional activities on social media platforms.
- Why this job: Be an ambassador for creativity and fun while making memories for visitors of all ages.
- Qualifications: Customer service experience and great communication skills are a plus.
The predicted salary is between 13 - 16 £ per hour.
Visitor Attraction Hosts / Illusions Experts / Promotions Team – Zero Hours
Location: MOI Manchester
Rate of Pay: £13.00ph
Hours: Zero hours contract
Opening Times: From between 9am – 10pm. We are open every day except Christmas Day.
The Assessment Centre for this role will take place on Friday 20th March – we have no alternative interview dates available at this time.
About Us
Museum of Illusions is the world's largest and fastest-growing museum chain with over 52 locations in 26 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognisable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone who is eager to have their mind blown.
Illusion Expert Role Overview
Our Museum staff play an integral role in the success of the Museum by facilitating our exhibits, interacting with Guests of all ages, and helping to maintain our exhibits, all of which contributes greatly to the overall Guest experience at MOI Manchester. Museum general staff are called ‘Illusion Experts’ and they monitor museum operations for the enjoyment, safety and security of Guest and the Museum of Illusions. All staff should demonstrate exceptional customer service skills by warmly welcoming all visitors into the museum and promptly taking care of any customer needs. We welcome team members who are willing to learn new skills for the betterment of our guests. This could include seasonal activities, promotional work or providing enhanced entertainment experiences.
What You Would Get To Do
- Present a positive and professional demeanor, as an ambassador for the Museum.
- Ensure guest satisfaction by providing superior customer service.
- Engage with guests, by offering assistance, Illusion explanations, photo taking, etc.
- Have a working knowledge of all museum exhibitions, to instruct guests and facilitate their experience.
- Participate in and/or lead special events (i.e., school field trips, group visits, birthday parties, private rentals).
- Promotional work – help the museum by participating in promotional activities such as Tik Tok, YouTube, Instagram.
- Keep the museum, including bathrooms, Smartshop and outdoor entryway, free of trash and debris.
- Maintain museum traffic flow.
- Run museum reception area and perform all related tasks.
- Selling tickets, and museum merchandise.
- Restock the Smartshop and merchandise.
- Monitor Smart Playroom – replacing missing parts, changing instruction stickers, price tags, etc.
- Provide “first‑contact” customer service to visitors – answer questions, solve refunds and discount inquiries.
What You Should Bring Along
- Proven work experience as a Receptionist, Front Office/Customer Experience Representative or similar role.
- Customer service experience preferred.
- Great communication skills.
- Ability to be resourceful and proactive when issues arise.
- Excellent organizational and administrative skills.
- Ability to work under pressure and time‑management skills, with the ability to prioritize tasks.
- Proficiency in the English language.
If you don’t think you meet all the criteria but are still interested in the job, please apply. Nobody checks every box – we’re looking for candidates that are particularly strong in a few areas and have some interest and capabilities in others.
Illusion Expert employer: Museum of Illusions
At the Museum of Illusions Manchester, we pride ourselves on being an exceptional employer that values creativity and teamwork. Our vibrant work culture fosters personal growth and offers unique opportunities to engage with guests in a fun and interactive environment. With flexible zero hours contracts and a commitment to employee development, we invite you to be part of our expanding global brand and contribute to unforgettable experiences for visitors of all ages.
StudySmarter Expert Advice🤫
We think this is how you could land Illusion Expert
✨Tip Number 1
Get to know the Museum of Illusions inside out! Familiarise yourself with the exhibits and the overall vibe of the place. This way, when you walk into that assessment centre, you’ll be able to chat about what makes the museum special and show off your passion for the role.
✨Tip Number 2
Practice your customer service skills! Think about how you would engage with guests and handle different situations. Role-playing with a friend can help you feel more confident and prepared to showcase your skills during the assessment.
✨Tip Number 3
Don’t forget to bring your personality! The Museum of Illusions is all about fun and interaction, so let your enthusiasm shine through. Be ready to share your ideas on how to enhance guest experiences or promote the museum on social media.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. We can’t wait to see what you bring to the table!
We think you need these skills to ace Illusion Expert
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and the Museum of Illusions. A bit of flair can make your application stand out!
Tailor Your Experience:Make sure to highlight any relevant experience you have that aligns with the Illusion Expert role. Whether it’s customer service or event hosting, we want to know how your skills can contribute to creating amazing experiences for our guests.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your key skills and experiences pop!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our amazing team!
How to prepare for a job interview at Museum of Illusions
✨Know Your Illusions
Familiarise yourself with the exhibits at the Museum of Illusions. Understanding the key illusions and their backgrounds will help you engage with guests and demonstrate your passion for the role.
✨Show Off Your Customer Service Skills
Prepare to showcase your customer service experience during the interview. Think of specific examples where you've gone above and beyond for a customer, as this role heavily relies on exceptional guest interactions.
✨Be Ready for Teamwork Questions
Since you'll be part of a dynamic team, expect questions about teamwork. Reflect on past experiences where you collaborated effectively with others, and be ready to discuss how you can contribute to a positive team environment.
✨Bring Your Creativity
The Museum values creativity, especially for promotional activities. Think of fun ideas you could bring to the table for social media or events, and be prepared to share them during your interview.
