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- Tasks: Supervise daily operations and manage a team of 7-10 staff at the museum.
- Company: Join the world's largest and fastest-growing museum chain, Museum of Illusions.
- Benefits: Flexible part-time hours, dynamic work environment, and opportunities for growth.
- Why this job: Be part of an exciting team bringing fun and immersive experiences to visitors.
- Qualifications: Experience in customer service and team leadership is essential.
- Other info: Work in a vibrant setting with a focus on creativity and innovation.
The predicted salary is between 13 - 16 ÂŁ per hour.
Location: Museum of Illusions London, United Kingdom
Positions Available: Part-Time / Casual position
Hours: Must be able to work on weekends.
Opening Times: From 9am – 10pm, depending on time of year. The museum is open every day of the year except Christmas Day.
About us: Museum of Illusions is the world's largest and fastest-growing museum chain with 70 locations in 29 countries, and big plans for further expansion. Our original concept was launched in 2015 and quickly became a recognizable global brand and leading attraction in each city where it was launched. Our young and motivated team is rapidly growing, and we invite you to join us in our mission to bring interactive, immersive, and fun experiences to everyone eager to have their mind blown.
Duty Manager role overview: A Shift supervises overviews both the daily activities and 7-10 museum staff performance during their shift. They are responsible for maximizing customer satisfaction during visits, ensuring the museums’ exhibits are operating as expected, and handling requests or complaints, when needed.
What you would get to do:
- Manage the 7-10 daily museum staff
- Assign placement positions for daily staffing, to meet operational needs and ensure proper coverage
- Ensure that any daily operations goals are met
- Train and integrate new hires
- Monitor staff and guest satisfaction by being present on the museum floor during operations
- Provide guidance and feedback to employees when needed.
- Ensure museum rules, processes and procedures are followed by both employees and guests
- Mediate and/or resolve conflicts between employees when needed
- Providing “first contact” customer service to visitors – answer visitors’ questions, solve refunds and discount inquiries.
- Maintain museum cleanliness during operating hours
What you should bring along:
- Proven work experience as a Receptionist, Front Office/Customer Experience Representative, Sales or similar customer facing role;
- Proven work experience as a team lead for at least 5 employees
- Merchandise, inventory, and sales knowledge preferred;
- Ability to be resourceful and proactive when issues arise;
- Excellent organizational and administrative skills;
- Ability to work under pressure and time-management skills, with the ability to prioritize tasks.
- Proficiency in English Language
Company Statement: Museum of Illusions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Duty Manager in City of Westminster employer: Museum of Illusions
Contact Detail:
Museum of Illusions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager in City of Westminster
✨Tip Number 1
Get to know the Museum of Illusions! Familiarise yourself with their exhibits and customer service approach. This way, when you walk in for an interview, you can show off your knowledge and passion for the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at events. They can give you insider tips and maybe even put in a good word for you. Plus, it shows you're genuinely interested in being part of the team.
✨Tip Number 3
Prepare for situational questions! Think about how you would handle various scenarios as a Duty Manager. Being able to demonstrate your problem-solving skills will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re keen on joining the Museum of Illusions family directly.
We think you need these skills to ace Duty Manager in City of Westminster
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Duty Manager role at the Museum of Illusions. Highlight your relevant experience and skills that match what we’re looking for, like team leadership and customer service.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Avoid fluff and focus on what makes you the perfect fit for our team!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Museum of Illusions
✨Know the Museum Inside Out
Before your interview, take some time to explore the Museum of Illusions website and learn about its exhibits. Familiarise yourself with the unique experiences they offer, as this will show your genuine interest in the role and help you answer questions more effectively.
✨Showcase Your Leadership Skills
As a Duty Manager, you'll be supervising staff and ensuring customer satisfaction. Prepare examples from your past experiences where you've successfully led a team or resolved conflicts. This will demonstrate your capability to handle the responsibilities of the role.
✨Prepare for Customer Service Scenarios
Expect questions about how you'd handle specific customer service situations. Think of scenarios where you've dealt with complaints or difficult customers, and be ready to explain your approach. Highlight your problem-solving skills and ability to maintain a positive atmosphere.
✨Dress the Part
While the museum has a fun and interactive vibe, it's still important to present yourself professionally. Choose an outfit that reflects both your personality and the professionalism expected in a managerial role. First impressions matter, so make sure you look sharp!