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- Tasks: Coordinate and manage reactive maintenance requests for efficient repairs and high-quality service.
- Company: Join a dynamic multi-discipline engineering group with a focus on growth.
- Benefits: Opportunities for development, competitive salary, and a supportive work environment.
- Why this job: Be the key link between clients and contractors, making a real impact in facilities maintenance.
- Qualifications: Experience in maintenance coordination and strong organisational skills required.
- Other info: Great career progression opportunities in a high-profile business.
The predicted salary is between 36000 - 60000 £ per year.
My client is a multi-discipline engineering group. Due to their continued growth they are seeking a highly motivated and detail-oriented Coordinator to join their FM team.
The Reactive Maintenance Coordinator is responsible for managing and coordinating reactive maintenance requests to ensure repairs are completed efficiently, safely, and within agreed service level agreements (SLAs). The role acts as a key link between Clients, contractors, and internal teams to deliver high-quality maintenance services within building fabric, electrical and mechanical.
Key Responsibilities- Receive, log, prioritise, and schedule reactive maintenance requests in line with company policies and SLAs
- Assess repair requests to determine urgency, risk, and appropriate response times
- Allocate work to in-house operatives or external contractors and monitor job progress
- Act as the main point of contact for Clients/customers, providing updates and managing expectations
- Liaise with contractors to ensure works are completed on time, within budget, and to required standards
- Ensure all jobs are correctly recorded, closed, and documented on the maintenance management system
- Raise and approve purchase orders in line with financial controls
- Monitor contractor performance and report issues or trends to management
- Ensure compliance with health & safety regulations, including risk assessments and safe systems of work
- Handle complaints or escalations relating to reactive repairs in a professional and timely manner
- Support continuous improvement by identifying recurring issues and recommending preventative actions
- Strong organisational and time management skills
- Excellent communication and customer service skills
- Ability to prioritise and manage multiple tasks under pressure
- Good understanding of building maintenance and repair processes
- Confident using maintenance management systems (Verisae / Job Logic) and Microsoft Office
- Problem-solving mindset with attention to detail
- Ability to work independently and as part of a team
- Previous experience in a reactive maintenance, repairs, facilities, or property services role
- Experience coordinating contractors or maintenance operatives
- Knowledge of health & safety legislation relevant to maintenance
- Experience working with SLAs, KPIs, and performance monitoring (desirable)
- NVQ or equivalent in Property, Facilities, or Business Administration
- IOSH Working Safely or similar health & safety qualification
- Customer service or administration qualification
- Response and completion times met within SLAs
- Customer satisfaction levels
- First-time fix rates
- Contractor performance and compliance
- Accuracy of job records and system updates
The company offers great opportunities for development and progression within a high profile, growing business.
Facilities Maintenance Coordinator in Knutsford employer: MURVILLE CONSULTANCY LIMITED
Contact Detail:
MURVILLE CONSULTANCY LIMITED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Facilities Maintenance Coordinator in Knutsford
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities maintenance field. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Tailor your answers to show how your skills align with their needs, especially around managing reactive maintenance requests.
✨Tip Number 3
Practice your communication skills! As a Facilities Maintenance Coordinator, you'll need to liaise with clients and contractors. Mock interviews can help you articulate your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining our team.
We think you need these skills to ace Facilities Maintenance Coordinator in Knutsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Facilities Maintenance Coordinator role. Highlight your experience in reactive maintenance and any relevant qualifications. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your previous experiences make you a great fit. Don’t forget to mention your understanding of SLAs and customer service!
Show Off Your Organisational Skills: Since this role requires strong organisational skills, give examples in your application of how you've successfully managed multiple tasks or projects. We love seeing how you prioritise and handle pressure!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to showcase your application in the best light. Let’s get you on board!
How to prepare for a job interview at MURVILLE CONSULTANCY LIMITED
✨Know Your Stuff
Make sure you brush up on your knowledge of building maintenance and repair processes. Familiarise yourself with the specific systems mentioned in the job description, like Verisae or Job Logic. Being able to speak confidently about these tools will show that you're ready to hit the ground running.
✨Show Off Your Organisational Skills
Since this role requires strong organisational and time management skills, prepare examples from your past experiences where you've successfully managed multiple tasks under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Communicate Like a Pro
As the main point of contact for clients, excellent communication is key. Practice how you would explain complex maintenance issues in simple terms. Think about how you can manage expectations and provide updates effectively, as this will be crucial in your role.
✨Be Ready to Problem-Solve
Prepare to discuss how you've handled complaints or escalations in the past. Highlight your problem-solving mindset and attention to detail. Think of specific instances where you identified recurring issues and suggested preventative actions, as this aligns perfectly with the continuous improvement aspect of the role.
