Administrative Assistant in Glasgow

Based within Murray’s Initiative’s Head Office in North Claremont Street.

Starting Salary: £24,479 per annum (pro-rata)

Hours: Part-time - 16 hours per week – Fixed term until 31st July 2028

Ideal Working Pattern: Friday mornings essential with flexibility with the remaining working pattern. We understand that many will have other commitments outside of work and so flexible working, part-time hours or job-sharing arrangements will be considered for the right candidate.

About Us: Murray’s Initiative (formally known as Glasgow Council on Alcohol) is an independent Scottish charity that works to reduce alcohol and drug-related harm at both individual and community levels. Established in 1965, Murray’s Initiative adopts a long-term, trauma-informed and asset-based approach to changing the culture around substance use. Its services are built on a person-centred, harm-reduction model, supporting people whether their goal is to reduce consumption or achieve abstinence.

About the Role: The Administrative Assistant will be based within the Recovery Employability Service and will report to the Service Manager – Employability. The post holder will provide comprehensive administrative support to ensure the smooth and efficient operation of the service. Key responsibilities will include monitoring and managing service inboxes, processing and allocating referrals, carrying out contact and eligibility checks, maintaining accurate records and supporting the coordination of participant journeys through the service.

Key Responsibilities of the Administrative Assistant:

• Manage and coordinate the administrative processes that support the Recovery Employability Service, ensuring efficient and accurate service delivery.
• Monitor and manage service inboxes, responding to enquiries and allocating referrals appropriately to support timely participant engagement.
• Maintain accurate records and data across organisational systems, including Views and Hanlon, ensuring information is up to date, compliant and supports reporting requirements.
• Undertake participant contact, eligibility and compliance checks, supporting effective progression through the service.
• Support the administration of participant caseloads, including appointments, correspondence, documentation and record management.
• Produce and maintain service documentation, reports and monitoring information to support operational and contractual requirements.
• Act as a professional first point of contact for participants, partners and stakeholders, providing a responsive and customer-focused service.
• Work collaboratively with the Employability Team to support service delivery, continuous improvement and achievement of service outcomes.
• Contribute to maintaining effective administrative systems, processes and quality standards across the service.
• Support the wider admin team on occasion, for example covering reception of the main office when required and answering phones.
• Undertake any other duties reasonably required by the Service Manager – Employability.

Qualifications and Experience:

• Good standard of education, including qualifications in Administration, Business Support, Customer Service or a related subject, would be beneficial, although equivalent relevant experience is equally valued.
• Experience providing administrative support within a busy office, employability, health, social care, third sector or customer service environment, with the ability to manage competing priorities and maintain attention to detail.
• Experience of managing emails, referrals, appointments, records or other administrative processes, demonstrating an organised and proactive approach to workload management.
• Confidence using digital systems and databases to record, maintain and retrieve information, with experience of case management systems such as Views, Hanlon or similar platforms being advantageous.
• Ability to produce accurate records, reports and correspondence while maintaining confidentiality and compliance with organisational procedures.
• Experience communicating effectively with a range of individuals, including participants, colleagues and external stakeholders, providing a professional and customer-focused service.
• Experience supporting services that work with vulnerable individuals or people facing barriers to employment would be welcomed, alongside an understanding of the importance of professional boundaries and safeguarding responsibilities.

Skills and Competencies:

• Strong organisational and time management skills, with the ability to manage multiple tasks, meet deadlines and adapt to changing priorities.
• Excellent verbal and written communication skills, with the confidence to engage professionally and sensitively with a diverse range of people.
• Demonstrable ability to work accurately and maintain high standards of record keeping, data management and administration.
• Strong digital literacy, including the use of Microsoft Office applications and the ability to learn and effectively use new systems and technologies.
• Ability to work collaboratively as part of a team while also taking ownership of individual responsibilities and working independently when required.
• A proactive and solution-focused approach, identifying issues, suggesting improvements and contributing positively to service delivery.
• Strong interpersonal skills, demonstrating empathy, professionalism and a commitment to providing an excellent participant and stakeholder experience.
• Commitment to equality, diversity and inclusion, treating all individuals with dignity, respect and fairness.
• Ability to maintain confidentiality and handle sensitive information appropriately at all times.

Why Join Us? Your work will contribute to make a real difference to people’s lives. Competitive salary and benefits package: Very generous annual leave entitlement: full-time employees start with an annual leave entitlement of 37 days (inclusive of 12 bank holidays) which increases with length of service. Duvet days where employees may take time off at short notice. Death in service policy. Cycle to work scheme where employees can save money on a new bike and spread the cost. And much more! Opportunities for continuous learning and career development. A supportive and inclusive work environment where your contributions are valued.

Application Process: Interested candidates are invited to apply by clicking the Apply button now. Closing date for applications: Monday 27th July 2026 at 5pm. Shortlisting: Wednesday 29th July 2026. Date of interviews: Thursday 13th and Friday 14th of August 2026. Start date: ASAP.

Equal Opportunity Employer: Murray’s Initiative is an Equal Opportunities Organisation. We are committed to treating all workers and job applicants fairly and equally, regardless of their sex, pregnancy and maternity, sexual orientation, religion or belief, marital / civil partnership status, age, race, disability or gender identity and expression or any other personal characteristic.