At a Glance
- Tasks: Welcome guests, manage bookings, and ensure a fantastic experience at our luxury hotel.
- Company: Join Scotland’s largest hospitality group with over 40 venues.
- Benefits: Keep 100% of tips, flexible hours, discounts, and career development opportunities.
- Other info: Enjoy a dynamic work environment with opportunities for growth.
- Why this job: Be part of a vibrant team in a stunning hotel with breathtaking views.
- Qualifications: Experience in hospitality and a positive, team-oriented attitude.
The predicted salary is between 20000 - 25000 € per year.
Who we are? The Scotsman Group is Scotland’s largest and most diverse hospitality group, with a collection of over 40 venues across Scotland including bars, restaurants, hotels and more. We are looking for an experienced and talented Hotel Receptionist to join our fantastic venue. The Scotsman is a luxury hotel which retains many original features, including luxurious floor to ceiling wood panelled rooms, grandiose marble staircase and stained glass windows. Set across several floors, many of our character bedrooms offer truly unrivalled views of Edinburgh Castle, The Mound, Carlton Hill and The Princes Street Gardens. If you are looking for a host venue for a truly standout event, we have a range of tastefully furnished and finished rooms and suites.
What is in it for you? As part of Scotsman Hospitality, you will have access to the following benefits that include:
- TRONC electronic tips – Our staff keep 100% of tips earned in venues.
- Wagestream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing.
- 30% off of food and cinema tickets in all of our venues across Scotland.
- Hotel and Apartment discounts.
- Access to Scotsman Perks Benefits Portal.
- Staff meals on duty.
- Flexible working opportunities.
- Career development through our Scotsman Steps training programme.
The Role: As Hotel Receptionist, your role will include:
- Reporting to the General Manager and working closely with all departments in ensuring guests total satisfaction.
- Responsibility for accuracy of data input into the company booking system and charging accounts as required.
- Handling all guest enquiries and complaints in a professional manner.
- Ensuring all cash, charges, float and till procedures are correct and in accordance with company policy.
The Person: The ideal candidate will have:
- Experience in a similar role.
- A great 'can do' attitude and enjoy working as part of a team in a social environment.
- Availability to work shifts, including evenings and weekends as per business needs.
- Previous experience of Opera or similar booking system is desirable.
The Process: If you think this is the Hotel Receptionist role for you then apply now and a member of the Hotel team will be in touch.
Hotel Receptionist in Edinburgh employer: Murrayfield Hotel
The Scotsman Group is an exceptional employer, offering a vibrant work culture within Scotland's largest hospitality group. With a focus on employee growth through the Scotsman Steps training programme and flexible working opportunities, staff enjoy a range of benefits including 100% of tips, discounts across venues, and access to the Scotsman Perks Benefits Portal, all while working in a stunning luxury hotel setting with breathtaking views of Edinburgh.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Edinburgh
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on The Scotsman Group. Familiarise yourself with their venues and values. This will help you connect better during the conversation and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Think about how your previous experience as a receptionist can relate to the role at The Scotsman. Confidence is key!
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you take the opportunity seriously and are ready to represent The Scotsman.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Hotel Receptionist in Edinburgh
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness that reflects the hospitality vibe we cherish at The Scotsman.
Tailor Your CV:Make sure to tailor your CV to highlight relevant experience in hospitality. Mention any previous roles where you’ve handled guest enquiries or worked with booking systems like Opera. We love seeing how your background fits with our needs!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for easy reading and make sure to proofread for any typos. We appreciate attention to detail, especially in a role where accuracy is key!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application directly, and it shows you’re keen on joining our fantastic team at The Scotsman. We can’t wait to hear from you!
How to prepare for a job interview at Murrayfield Hotel
✨Know the Venue Inside Out
Before your interview, take some time to research The Scotsman Group and its venues. Familiarise yourself with their history, values, and what makes them unique. This will not only impress your interviewers but also help you understand how you can contribute to their team.
✨Showcase Your Customer Service Skills
As a Hotel Receptionist, you'll be the first point of contact for guests. Prepare examples from your past experiences where you've handled guest enquiries or complaints effectively. Highlight your ability to remain calm under pressure and your commitment to ensuring guest satisfaction.
✨Be Ready for Role-Specific Questions
Expect questions related to the booking systems like Opera, cash handling, and data accuracy. Brush up on your knowledge of these areas and be prepared to discuss how you've successfully managed similar responsibilities in previous roles.
✨Demonstrate Your Team Spirit
The Scotsman Group values teamwork, so be ready to talk about your experience working in a team environment. Share stories that illustrate your 'can do' attitude and how you’ve collaborated with colleagues to achieve common goals, especially in busy settings.
