At a Glance
- Tasks: Build and nurture long-term client relationships while driving growth and delivering exceptional service.
- Company: Join a dynamic team at Murray Uniforms in Coventry, focused on innovation and collaboration.
- Benefits: Enjoy competitive pay, extra holiday options, free lunches, and access to wellness support.
- Other info: Great career growth opportunities and a supportive work environment.
- Why this job: Be a key player in shaping client success and enhancing your professional skills.
- Qualifications: Strong communication skills, CRM proficiency, and a proactive approach to client management.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a full-time National Account Manager to join our team on-site at our headquarters in Coventry and play a key role in developing and growing long-term client relationships. You’ll act as a trusted advisor to your portfolio, ensuring world-class service, identifying opportunities for growth, and collaborating with colleagues across the business to deliver measurable outcomes for clients and Murray Uniforms. The ideal candidate will also ensure compliance with company policies and support long-term client objectives.
Key Responsibilities
- Own proactive communication and actions across your assigned accounts.
- Resolve high-impact or escalated client queries with urgency and empathy.
- Partner with internal teams (Design, Supply Chain, Operations) to support product innovation and client delivery.
- Identify and develop opportunities for upsell, cross-sell, and referrals.
- Lead structured client reviews and provide meaningful performance insights.
- Monitor account performance, trends, and client updates to inform future activity.
- Support continuous improvement in client experience through feedback and collaboration.
Person Specification
- A full UK driving licence is required.
- Proficiency in using CRM software and data management systems.
- Excellent communication, negotiation, and presentation abilities.
- Ability to work under pressure, be proactive and on your own initiative.
- Strong relationship builder who can engage confidently at all levels of a client organisation.
- Commercially intelligent with the ability to balance client outcomes and business goals.
- A proactive communicator who brings energy, ownership, and professionalism to every interaction.
- Growth mindset – adaptable, curious, and keen to seek out new opportunities for clients and for yourself.
- Values-driven and committed to delivering outstanding client service.
- Skill Set – The ability, experience and expertise required to meet progressive but achievable targets.
What we offer
- The opportunity to purchase additional holiday entitlement through our Holiday Buy Back Scheme.
- Access to our Employee Assistance Programme to support wellbeing and mental health.
- Company Sick Pay Scheme (In Addition to SSP).
- Eye Care Scheme.
- Free lunches when visiting our head office.
- Franklin Covey Training: Exclusive access to the Franklin Covey training resource platform through the All Access Pass, providing you with the tools and opportunities to enhance your skills and support your personal and professional development goals.
National Account Manager in Birmingham employer: Murray Uniforms Ltd
Murray Uniforms is an exceptional employer, offering a dynamic work environment at our Coventry headquarters where collaboration and innovation thrive. We prioritise employee wellbeing with benefits like our Holiday Buy Back Scheme, comprehensive support through our Employee Assistance Programme, and exclusive access to Franklin Covey training resources, ensuring that you have the tools for personal and professional growth. Join us to build meaningful client relationships while enjoying a culture that values your contributions and fosters continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land National Account Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at Murray Uniforms on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the company and its clients. Show us that you understand their needs and how you can help them grow. Tailor your examples to highlight your experience in building long-term relationships.
✨Tip Number 3
Practice your communication skills! As a National Account Manager, you'll need to convey ideas clearly and confidently. Role-play with a friend or use online resources to sharpen your pitch and negotiation tactics.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can leave a lasting impression. Plus, it shows us that you’re proactive and genuinely interested in joining the team.
We think you need these skills to ace National Account Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the National Account Manager role. Highlight your experience in client relationship management and any relevant achievements that showcase your ability to drive growth and deliver outstanding service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've successfully managed accounts and resolved client queries with urgency and empathy.
Showcase Your Skills:Don’t forget to highlight your proficiency in CRM software and data management systems. We want to see how you can leverage these tools to monitor account performance and identify opportunities for upsell and cross-sell.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Murray Uniforms Ltd
✨Know Your Accounts
Before the interview, research the company’s key accounts and their industries. Understand their challenges and how the role of a National Account Manager can address these. This will show your proactive approach and ability to engage with clients confidently.
✨Showcase Your Communication Skills
Prepare to demonstrate your excellent communication abilities. Think of examples where you’ve resolved client queries or built strong relationships. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
✨Highlight Your Commercial Acumen
Be ready to discuss how you balance client outcomes with business goals. Share specific instances where you identified upsell or cross-sell opportunities, showcasing your commercial intelligence and growth mindset.
✨Prepare for Role-Playing Scenarios
Expect to engage in role-playing exercises during the interview. Practice handling high-impact client queries with urgency and empathy. This will help you demonstrate your problem-solving skills and ability to work under pressure.
