Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate maintenance schedules and liaise with engineers and subcontractors.
- Company: Join a leading Facilities Management provider in Glasgow.
- Benefits: Up to £28,000 salary, 25 days holiday, pension, and employee discounts.
- Why this job: Be a key player in a dynamic service desk team and make a real impact.
- Qualifications: Strong MS Office skills and proven customer service experience required.
- Other info: Full-time, office-based role with excellent career growth opportunities.
The predicted salary is between 16800 - 28000 £ per year.
Murray Recruitment are recruiting a Service Desk Coordinator for our client based in Glasgow.
Role Overview:
This is a fantastic opportunity to join a UK-leading Facilities Management provider as a key member of their busy service desk team. This is a full-time, office-based role reporting to the Service Desk Manager and Supervisor. The successful candidate will be responsible for managing the planned preventative maintenance (PPM) process, ensuring contractual priorities and deadlines are met through efficient coordination with engineers and subcontractors.
Key Responsibilities:
- Schedule and plan planned maintenance works.
- Liaise with subcontractors to arrange PPMs.
- Communicate with customers to confirm visits and access requirements.
- Conduct PPM reviews to ensure compliance with standards and client specifications.
- Manage general PPM administration, including asset changes and contract updates.
- Provide cover for the wider Service Desk team during absence.
Skills & Experience:
- Strong working knowledge of MS Office, particularly Word and Excel.
- Proven customer service skills within scheduling, planning, or helpdesk environments.
- Previous experience in scheduling planned maintenance works.
- Ability to work independently and use own initiative.
- A team player with a flexible and adaptable approach.
- Solution-focused with excellent attention to detail and strong organisational skills.
Offering:
- Salary up to £28,000.00 depending on experience.
- Office-based, full-time, permanent role: Monday to Friday, 40 hours between 8am – 5pm.
- 25 days holiday plus 8 statutory holidays.
- Pension scheme.
- Share scheme.
- Employee discount scheme.
- Additional flexible benefits.
Service Desk Co-Ordinator employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Co-Ordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector and let them know you're on the hunt for a Service Desk Coordinator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your customer service skills. Think of examples from your past experiences where you’ve successfully managed schedules or resolved issues. This will show potential employers that you’re ready to hit the ground running!
✨Tip Number 3
Don’t forget to showcase your organisational skills! During interviews, highlight how you’ve effectively coordinated maintenance works or managed multiple tasks at once. This is key for a Service Desk Coordinator, and we want to see you shine!
✨Tip Number 4
Apply through our website for the best chance of landing that role! We make it easy for you to connect with employers looking for someone just like you. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Service Desk Co-Ordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Desk Coordinator role. Highlight your experience with scheduling and customer service, and don’t forget to mention your MS Office skills. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your previous experience in managing planned maintenance works and how you’ve successfully liaised with subcontractors.
Show Off Your Organisational Skills: In your application, emphasise your organisational skills and attention to detail. We’re looking for someone who can manage multiple tasks efficiently, so give us examples of how you've done this in past roles.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you on board as part of our fantastic team!
How to prepare for a job interview at Murray Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Desk Coordinator. Familiarise yourself with the planned preventative maintenance (PPM) process and be ready to discuss how your experience aligns with managing schedules and liaising with subcontractors.
✨Show Off Your Customer Service Skills
Since this role involves a lot of communication with customers, prepare examples that showcase your customer service skills. Think about times when you successfully managed client expectations or resolved issues efficiently, as these stories will highlight your suitability for the position.
✨Demonstrate Your Organisational Skills
The job requires strong organisational abilities, so be prepared to discuss how you manage multiple tasks and priorities. You could mention specific tools or methods you use to stay organised, especially in a busy environment like a service desk.
✨Be Ready to Discuss Teamwork
As a Service Desk Coordinator, you'll need to work closely with both engineers and the wider team. Prepare to talk about your experiences working in a team setting, how you adapt to different roles, and how you contribute to a collaborative atmosphere.
