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For Companies At a Glance
- Tasks: Coordinate service requests and manage operational maintenance activities for a dynamic team.
- Company: Join a leading recruitment firm in Glasgow with a supportive work culture.
- Benefits: Enjoy a competitive salary, 30 days holiday, and a company pension scheme.
- Why this job: Be the backbone of operations and ensure smooth service delivery while developing your skills.
- Qualifications: No prior experience needed; just bring your organisational skills and a positive attitude.
- Other info: Flexible working hours and opportunities for career growth await you!
The predicted salary is between 26734 - 37428 £ per year.
Overview
Murray Recruitment are currently recruiting a Service Co-Ordinator for a permanent position based in Glasgow. Reporting to the Administration Manager, this role assists the Operations Managers in the day-to-day co-ordination and management of the business’ operational maintenance activities.
Responsibilities/Duties
- Logging Client requests and creating cases – Monitoring, controlling and managing these works to ensure they are planned on a daily basis using the service planner.
- Planning scheduled service visits for Mobile Engineer\’s and Sub-Contractor\’s using PPM planner.
- Progressing jobs through to work complete status including scanning documents and maintaining operational documentation for all work undertaken.
- Liaising with Customers and Clients as per maintenance schedule/contract requirements and operations management to ensure smooth operational delivery.
- Communicating and issuing of work orders to field based Engineers via Electronic job issue or telephone.
- Compiling quotations for repair works noted from Engineer reports, telephone calls and sub-contractor quotations, passing them to Operations Manager for approval.
- Creating purchase order\’s for materials required for works from Engineer\’s and ordering materials from suppliers in advance of works being carried out.
- Co-ordinating and managing tasks to ensure maintenance delivery within allocated budget and time-scales.
- Keeping up to date with customer spend limits on reactive jobs and applying for additional monies when required.
- Reporting IT faults with IT support facility for tablet faults etc.
- Supporting Operations Manager as required with production of client reports.
- Providing report to Operations Manager weekly on progress/status on all open jobs.
- Involvement in regular WIP reviews and work to reduce WIP levels.
- Checking of Engineer\’s time sheets for accuracy.
Experience/Skills
- Previous experience in an administrator position as full training will be given.
- Excellent telephone manner.
- Ability to organise own workload, work well under pressure making sure deadlines are met and respond quickly to changing priorities.
- Effective working relationships with peers, line managers and with external customers and clients.
- Good knowledge of customer spend limits on reactive jobs and have the ability to apply for additional monies when required.
- Good working knowledge of computer packages; Word, Excel and Outlook.
Offering
- Hours are Monday to Friday; 8am-4:30pm.
- Salary is £26,734 per annum.
- On-site Parking.
- Standard Holiday entitlement is 30 days which increases after 2 years service.
- Company Pension Scheme.
- Perk Box Scheme – gain points for free cinema tickets etc.
- Health Shield.
- Company Pension Scheme.
Not the job for you but know someone who would be perfect for the role? Why not refer a friend? If they are successfully placed in the role, you will receive £250 worth of vouchers? Refer a friend.
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Service Co-Ordinator (5844) employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator (5844)
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Co-Ordinator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their operations and how you can contribute. We recommend practising common interview questions so you can showcase your skills confidently!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in making a lasting impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Service Co-Ordinator (5844)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Co-Ordinator role. Highlight any relevant experience you have in administration and customer service, as well as your ability to manage workloads and meet deadlines.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific skills that align with the job description, like your organisational abilities and effective communication skills.
Showcase Your Tech Skills: Since the role requires good knowledge of computer packages like Word, Excel, and Outlook, make sure to mention your proficiency in these tools. If you have experience with service planning software, definitely include that too!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and keep track of all the amazing candidates like you!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Co-Ordinator. Familiarise yourself with tasks like logging client requests, planning service visits, and liaising with customers. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires excellent organisational abilities, be prepared to discuss how you've managed your workload in previous positions. Share specific examples of how you've prioritised tasks under pressure and met deadlines. This will highlight your capability to handle the demands of the job.
✨Communicate Effectively
Given the importance of communication in this role, practice articulating your thoughts clearly. Be ready to explain how you've built effective working relationships with peers and clients in the past. A good telephone manner is crucial, so consider doing a mock interview to refine your skills.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest but also helps you gauge if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.