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- Tasks: Log breakdowns, allocate jobs, handle customer calls, and manage service operations.
- Company: Join a busy and growing team in Glasgow with a supportive culture.
- Benefits: Permanent, full-time role with opportunities for career growth.
- Why this job: Be part of a dynamic team making a real difference in service delivery.
- Qualifications: Strong organisational skills and excellent communication abilities.
- Other info: Build positive relationships with clients and internal teams.
The predicted salary is between 30000 - 40000 £ per year.
Murray Recruitment are recruiting a Service Administrator for our client based in Glasgow. This is a fantastic opportunity to join a busy and growing team in a permanent, full-time role. The successful candidate will support the Senior Support Administrator in coordinating breakdown repairs across multiple contracts, ensuring timely completion of all works within SLA targets while delivering comprehensive administrative support.
Key Responsibilities:
- Efficiently log all breakdowns and maintenance requests onto internal systems.
- Allocate jobs to engineers based on skills, availability, and location.
- Handle inbound customer calls, responding to enquiries and resolving issues in a professional manner.
- Reschedule appointments as required following the delivery of parts to minimise service disruption.
- Monitor the progress of all jobs to ensure completion within agreed timeframes, updating records and closing tasks accordingly.
- Manage incoming correspondence to the service desk, prioritising and responding appropriately.
- Raise purchase orders for parts, materials, and subcontractors.
- Provide regular performance reports to both management and clients.
- Carry out general administrative duties to support service operations.
- Build and maintain positive working relationships with internal teams and external clients.
Service Administrator employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with potential employers on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions and scenarios related to service administration. We can help you with mock interviews to boost your confidence and nail that job!
✨Tip Number 3
Show off your skills! When you get the chance to chat with hiring managers, highlight your experience in coordinating tasks and managing customer queries. We want to see you shine and demonstrate how you can add value to their team.
✨Tip Number 4
Don’t forget to follow up! After an interview, drop a quick thank-you email to express your appreciation for the opportunity. It shows you’re keen and professional, and we love seeing candidates take that extra step!
We think you need these skills to ace Service Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Administrator role. Highlight relevant experience, especially in administrative support and customer service, to show us you’re the perfect fit for our busy team.
Showcase Your Skills: Don’t forget to showcase your skills in logging breakdowns and managing correspondence. We want to see how you can efficiently handle tasks and keep everything running smoothly!
Be Professional in Your Cover Letter: Your cover letter is your chance to shine! Keep it professional but let your personality come through. Explain why you’re excited about the role and how you can contribute to our growing team.
Apply Through Our Website: We encourage you to apply through our website for a seamless application process. It’s the best way for us to receive your application and get you on board with our fantastic team!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Administrator. Familiarise yourself with logging breakdowns, allocating jobs, and handling customer calls. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
As a Service Administrator, you'll be dealing with customers and internal teams regularly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues or coordinating tasks. This will demonstrate your ability to maintain positive relationships, which is key for this position.
✨Be Ready for Scenario Questions
Expect to be asked how you would handle specific situations, like prioritising multiple breakdown requests or managing customer expectations. Think through potential scenarios beforehand and outline your thought process. This will show your problem-solving skills and ability to work under pressure.
✨Highlight Your Organisational Skills
The role requires efficient management of tasks and records. Be prepared to discuss how you stay organised, whether through tools, techniques, or past experiences. Mention any systems you've used to track progress and ensure timely completion of tasks, as this will align with the job's requirements.