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For Companies At a Glance
- Tasks: Manage customer inquiries and coordinate repair requests in a dynamic office environment.
- Company: Join a supportive team in a well-established organisation based in Motherwell.
- Benefits: Enjoy a competitive salary, 29 days holiday, and a company pension scheme.
- Why this job: Be part of a team that values your skills and offers ongoing training and development.
- Qualifications: Office administration experience and strong IT skills are essential.
- Other info: Full-time role with regular social events and a friendly workplace culture.
The predicted salary is between 24000 - 32000 £ per year.
Overview
Murray Recruitment are recruiting a permanent Office Administrator for our client based in Motherwell.
Responsibilities
- Responding to inbound calls/emails and repair requests from tenants and housing association clients
- Creating and distributing repair orders via a bespoke IT system
- Liaising with operatives, suppliers, and clients to ensure timely job completion
- Monitoring job progress and updating records with necessary documentation
- Coordinating sub-contractor repairs
- Purchase ledger including processing invoices, receipts, and payments
- Sales ledger including generating sales invoicing
- Conducting job costing using cost schedules
- Preparing and distributing quotes
- Attending operational client meetings
Skills & Experience
- Experience in an office administration position
- Proficient in using IT systems and databases
- Excellent written, numerical, analytical, and problem-solving skills
- Highly organised with strong attention to detail
- Effective communication and interpersonal skills
- Full UK driving licence; transport essential to get to office
- Desirable: Experience in housing maintenance sector and familiarity with NHF schedule of rates
Offering
- Full-time, office-based role in Motherwell
- Salary: £28,000 per annum
- 36.5 hours per week
- Monday to Thursday: 8.30am – 4.30pm
- Friday: 8.30am – 3.30pm (30-minute lunch break)
- 29 days holiday entitlement
- Company pension scheme
- Free on-site parking
- Supportive working environment with ongoing training and development
- Regular staff social events
Customer Service Administrator (5956) in Motherwell employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (5956) in Motherwell
✨Tip Number 1
Get to know the company! Research their values and culture so you can tailor your approach during interviews. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the role.
We think you need these skills to ace Customer Service Administrator (5956) in Motherwell
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Administrator role. Highlight your relevant experience in office administration and any specific skills that match the job description, like your proficiency with IT systems.
Show Off Your Communication Skills: Since this role involves liaising with tenants, clients, and operatives, it’s crucial to demonstrate your effective communication skills. Use clear and concise language in your application to reflect how you would handle inquiries and updates.
Be Detail-Oriented: Attention to detail is key in this position. When filling out your application, double-check for any typos or errors. This not only shows your organisational skills but also your commitment to quality work.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with tasks like responding to calls and emails, creating repair orders, and liaising with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your IT Skills
Since the role involves using bespoke IT systems, be prepared to discuss your experience with similar software. If you have examples of how you've used IT systems to improve efficiency or solve problems in previous roles, share those stories. It’ll highlight your technical proficiency and adaptability.
✨Demonstrate Your Communication Skills
Effective communication is key in this role. Think of examples where you've successfully communicated with clients or colleagues to resolve issues. Practise articulating these experiences clearly, as it will showcase your interpersonal skills and ability to work well with others.
✨Prepare for Problem-Solving Scenarios
Expect questions that assess your problem-solving abilities. Prepare for situational questions where you might need to explain how you'd handle specific challenges, like managing multiple repair requests or dealing with difficult clients. This will show that you can think on your feet and are ready for the demands of the job.
