At a Glance
- Tasks: Coordinate maintenance activities and manage service requests in a dynamic environment.
- Company: Join a supportive team at a leading service and maintenance company.
- Benefits: Enjoy a competitive salary, hybrid working, and 30 days holiday.
- Other info: Great career growth opportunities in a fast-paced, collaborative setting.
- Why this job: Make a real difference by ensuring smooth operations and excellent customer service.
- Qualifications: Experience in service coordination or similar roles is preferred.
Job Description
Murray Recruitment are recruiting a Service Coordinator for our client based in Loanhead.
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Role Overview
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This is an excellent opportunity for an organised and customer-focused Service Coordinator to join a busy service and maintenance environment. The successful candidate will play a key role in coordinating reactive and planned maintenance activities, ensuring jobs are logged, allocated, progressed and completed within agreed timescales.
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Working closely with engineers, customers, suppliers, subcontractors and the Operations team, the Service Coordinator will manage day-to-day service requests, engineer planning and work allocation while monitoring SLAs and maintaining accurate job and contract records.
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Key Responsibilities
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- Act as a key point of contact for customers, engineers, suppliers and subcontractors regarding service and maintenance requests.
- Log customer requests accurately and create jobs within the service management system.
- Manage the Service Desk inbox, prioritising and responding to incoming requests.
- Plan and allocate reactive maintenance works to mobile engineers and subcontractors.
- Coordinate planned preventative maintenance (PPM) visits in line with contract schedules.
- Manage engineer workloads, allocating jobs based on priority, location and availability.
- Monitor jobs from initial request through to completion, ensuring progress is accurately recorded.
- Issue work orders and job information to field-based engineers.
- Liaise with customers regarding appointments, progress updates and completion of works.
- Monitor SLA performance and ensure works are progressed within contractual timescales.
- Identify and escalate potential SLA breaches or operational issues.
- Compile quotations for remedial works identified through engineer reports and subcontractor quotations.
- Raise purchase orders for materials, parts and subcontractor works.
- Coordinate parts and materials with suppliers to support planned and reactive works.
- Monitor customer spend limits and obtain additional authorisation where required.
- Progress completed jobs through to closure, ensuring all required documentation is received and recorded.
- Maintain accurate job, service and contract records.
- Produce reports on open jobs, work status, SLA performance and outstanding actions.
- Participate in WIP reviews and support the effective management and reduction of outstanding works.
- Check engineer timesheets and job information for accuracy.
- Provide wider coordination and administrative support to the Operations team as required.
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Skills & Experience
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- Previous experience within a Helpdesk Coordinator, Service Coordinator, Maintenance Coordinator or similar position.
- Experience within facilities management, building services, engineering or maintenance would be advantageous.
- Strong experience coordinating engineers, subcontractors or field-based teams.
- Excellent customer service and telephone skills.
- Strong planning and organisational abilities with the confidence to manage multiple priorities.
- Ability to work effectively within a fast-paced environment and respond to changing requirements.
- Excellent attention to detail and accurate record-keeping skills.
- Strong communication skills with the ability to build effective relationships with customers, engineers and contractors.
- Good working knowledge of Microsoft Office, including Word, Excel and Outlook.
- Experience using service management, CAFM or job scheduling systems would be beneficial.
- Proactive approach with the ability to work independently and as part of a wider team.
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Offering
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- Salary £27,980 per annum.
- Full-time, permanent position.
- Monday to Friday, 8.00am – 5.00pm.
- Based in Loanhead. Hybrid working 3 days office based and 2 days from home
- 30 days holiday entitlement, increasing after 2 years’ service.
- Company pension scheme.
- Health Shield.
- Employee benefits and rewards scheme.
- On-site parking.
- Supportive working environment within an established service and maintenance operation.
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Service Coordinator in Loanhead employer: Murray Recruitment
Murray Recruitment offers an exceptional opportunity for a Service Coordinator in Loanhead, where you will thrive in a supportive and dynamic service and maintenance environment. With a focus on employee growth, the company provides a hybrid working model, generous holiday entitlement, and a comprehensive benefits package, ensuring a healthy work-life balance while fostering strong relationships with customers and colleagues alike.
StudySmarter Expert Advice🤫
We think this is how you could land Service Coordinator in Loanhead
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Murray Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Murray Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Coordinator in Loanhead
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Murray Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Murray Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Murray Recruitment!
How to prepare for a job interview at Murray Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
