Operations Manager in Kilsyth

Murray Recruitment are recruiting an Operations Manager for our client based in North Lanarkshire. This is an exciting opportunity to join a fast-growing e-commerce business operating across multiple warehouse and outdoor distribution sites. The successful candidate will play a key role in developing operational efficiency, resource planning and communication across several busy operational areas.

Role Overview

This newly created role will oversee day-to-day operations across several sites, including indoor warehouse facilities, outdoor areas and an additional warehouse location nearby. Managing multiple supervisors and supporting a workforce of up to 50 employees during peak periods, the Operations Manager will focus on capacity planning, workforce scheduling and operational efficiency. The successful candidate will ensure resources are aligned with daily order volumes, inbound deliveries and courier deadlines, while implementing operational improvements that support continued business growth.

Key Responsibilities

• Lead operational planning across multiple sites, ensuring staffing levels align with daily order volumes and incoming deliveries.
• Develop and implement workforce planning and shift structures to support peak trading periods, seasonal demand and continued business growth.
• Coordinate activity across goods-in, picking, packing, dispatch and plant maintenance teams.
• Work closely with site supervisors to improve collaboration, communication and operational alignment across locations.
• Implement performance targets, productivity tracking and operational KPIs for warehouse teams.
• Manage capacity planning to support daily order volumes of approximately 85–150 orders.
• Optimise storage and warehouse layout, including racking configuration and stock organisation to maximise space utilisation.
• Liaise with courier partners to ensure efficient collection schedules and explore opportunities to extend dispatch cut-off times.
• Act as a key problem solver across operations, resolving issues such as courier delays or operational disruptions.
• Oversee site standards, ensuring facilities remain organised, safe and operationally efficient.
• Manage relationships with waste management providers and ensure effective segregation of materials including plastic, wood and cardboard.
• Work with third-party suppliers supporting health and safety compliance.
• Ensure effective communication across all sites, keeping teams informed of operational plans and changes.
• Support senior leadership with operational planning and continuous improvement initiatives.

Skills & Experience

• Proven experience in operations management within a warehouse, logistics or e-commerce environment.
• Strong background in resource planning, workforce scheduling or capacity planning.
• Knowledge of warehouse processes including goods-in, pick, pack and dispatch.
• Experience implementing operational KPIs, productivity targets or performance tracking systems.
• Excellent problem-solving skills with the ability to react quickly to operational challenges.
• Strong communication and leadership skills with the ability to engage teams and drive change.
• Hands-on management style with a visible presence across operational areas.
• Experience working with courier providers, suppliers and external service partners.
• Knowledge of warehouse layout planning, storage optimisation or racking configuration is advantageous.

Offering

• Salary £40,000 – £45,000 per annum
• Monday – Friday, 40-hour working
• 29 days annual leave
• Generous staff discount across an extensive plant and garden product range
• Opportunity to join a fast-growing and ambitious online business
• Career development opportunities with potential progression within a growing organisation