Helpdesk Administrator

Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Livingston.

Role Overview:

This is an excellent permanent opportunity for an experienced Helpdesk professional to join a busy and supportive team. The successful candidate will play a key role in coordinating planned and reactive maintenance works, ensuring high levels of customer service and efficient administration. This is a varied and rewarding position with scope for hybrid working once fully trained.

Key Responsibilities:

• Planning and scheduling both PPM and reactive maintenance works.
• Programming workloads for engineers.
• Logging incoming calls and emails from clients accurately and efficiently.
• Responding to client enquiries in a timely and professional manner.
• Preparing and issuing quotations.
• Processing completed job sheets.
• Raising purchase orders for subcontractors and suppliers.
• Liaising with subcontractors to coordinate works.
• Maintaining and updating all relevant systems.
• Supporting with contract administration tasks.

Skills & Experience:

• Proven experience in a Helpdesk or Service Administration role.
• Excellent communication skills, both written and verbal.
• Strong IT skills with the ability to learn new systems quickly.
• A proactive team player with a strong work ethic.

Offering:

• Permanent, full-time position: Monday to Friday, 8am – 5pm 37.5hours on rota 8am – 4pm / 9am – 5pm
• Flexible working hours and hybrid working available following training (3 days office / 2 days home).
• Competitive salary dependent on experience.
• 33 days’ holiday (28 days annual leave plus 5 designated bank holidays: 1st & 2nd January, Easter Monday, 25th & 26th December).