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- Tasks: Coordinate maintenance works and provide top-notch customer service in a busy team.
- Company: Join a supportive company in Livingston with a focus on teamwork.
- Benefits: Enjoy flexible hours, hybrid working, and 33 days of holiday.
- Why this job: Make a real difference while developing your skills in a dynamic environment.
- Qualifications: Experience in Helpdesk roles and strong communication skills are essential.
- Other info: Great opportunity for career growth and learning new systems.
The predicted salary is between 30000 - 42000 £ per year.
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Livingston.
This is an excellent permanent opportunity for an experienced Helpdesk professional to join a busy and supportive team. The successful candidate will play a key role in coordinating planned and reactive maintenance works, ensuring high levels of customer service and efficient administration. This is a varied and rewarding position with scope for hybrid working once fully trained.
Key Responsibilities:- Planning and scheduling both PPM and reactive maintenance works.
- Programming workloads for engineers.
- Logging incoming calls and emails from clients accurately and efficiently.
- Responding to client enquiries in a timely and professional manner.
- Preparing and issuing quotations.
- Processing completed job sheets.
- Raising purchase orders for subcontractors and suppliers.
- Liaising with subcontractors to coordinate works.
- Maintaining and updating all relevant systems.
- Supporting with contract administration tasks.
- Proven experience in a Helpdesk or Service Administration role.
- Excellent communication skills, both written and verbal.
- Strong IT skills with the ability to learn new systems quickly.
- A proactive team player with a strong work ethic.
- Permanent, full-time position: Monday to Friday, 8am – 5pm 37.5 hours on rota 8am - 4pm / 9am - 5pm.
- Flexible working hours and hybrid working available following training (3 days office / 2 days home).
- Competitive salary dependent on experience.
- 33 days’ holiday (28 days annual leave plus 5 designated bank holidays: 1st & 2nd January, Easter Monday, 25th & 26th December).
Helpdesk Administrator employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Helpdesk Administrator role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for those interviews! Research common questions for Helpdesk roles and practice your responses. We recommend using the STAR method to structure your answers, so you can showcase your experience effectively.
✨Tip Number 3
Show off your skills! If you’ve got any relevant certifications or training, make sure to mention them during interviews. It’s all about proving you’re the best fit for that busy and supportive team!
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications!
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in Helpdesk or Service Administration. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Be sure to mention your communication skills and proactive approach, as these are key for the role.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and make it easy for us to see your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Murray Recruitment
✨Know Your Stuff
Make sure you brush up on your Helpdesk experience and be ready to discuss specific examples of how you've handled customer queries or scheduled maintenance. This will show that you understand the role and can hit the ground running.
✨Show Off Your Communication Skills
Since excellent communication is key for this position, practice articulating your thoughts clearly. You might want to prepare a few scenarios where you successfully resolved client issues, highlighting your verbal and written communication skills.
✨Get Familiar with the Tools
Research any software or systems commonly used in Helpdesk roles. If you know what tools the company uses, mention your experience with similar systems or your ability to learn new ones quickly. This will demonstrate your tech-savviness.
✨Ask Smart Questions
Prepare some thoughtful questions about the team dynamics, the types of maintenance works you'll be coordinating, or the hybrid working model. This shows your genuine interest in the role and helps you assess if it's the right fit for you.