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For Companies At a Glance
- Tasks: Support building services by managing tasks and coordinating with engineers and suppliers.
- Company: Join a dynamic facilities team in a fast-paced environment.
- Benefits: Competitive salary, 28 days leave, pension, and career development opportunities.
- Why this job: Make a real impact while enhancing your organisational and customer service skills.
- Qualifications: Experience in helpdesk or admin roles, strong communication, and time-management skills.
- Other info: Flexible working hours and excellent transport links.
The predicted salary is between 24000 - 30000 £ per year.
Job Description
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in North Lanarkshire.
Role Overview:
This is an excellent opportunity to join a fast-paced and established Building Services company as a Helpdesk Administrator. The successful candidate will be responsible for supporting the operational team by managing documentation and coordinating works from start to finish, ensuring a high level of customer service throughout.
Key Responsibilities:
- Handling incoming calls and queries from clients
- Logging new jobs and planning works effectively
- Coordinating jobs from inception to completion
- Sending quotes and following up as required
- Updating internal systems with job reports and associated costs
- Raising and issuing invoices for completed works
- Providing accurate financial and operational reports
- Delivering outstanding customer service at all stages
- Managing all document control and administrative processes efficiently
Skills & Experience:
- Previous experience in administration and customer service is essential
- Proficient in Microsoft Word, Excel and Outlook
- Experience using Coins software is desirable
- Excellent communication and organisational skills
- Ability to manage a varied workload and work independently
Offering:
- Salary: Competitive and dependent on experience
- Monday to Thursday 08:30 – 17:00, Friday 08:30 – 16:30 (1-hour lunch break)
- Holidays: 30 days per annum including bank holidays
- Pension schemeÂ
- Permanent, full-time position within a supportive and dynamic team
Helpdesk Administrator employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the facilities management sector. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your skills, especially in customer service and administrative support.
✨Tip Number 3
Practice your communication skills! Since you'll be liaising with engineers and suppliers, being clear and confident in your conversations will set you apart from other candidates.
✨Tip Number 4
Apply through our website for the best chance at landing that Helpdesk Administrator role. We’re all about making the application process smooth and straightforward for you!
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your previous experience in helpdesk or administrative roles, especially if you've worked with CAFM systems like 'Concept Evolution'. We want to see how your skills match what we're looking for!
Show Off Your Communication Skills: Since this role involves liaising with engineers and suppliers, it's crucial to showcase your excellent communication abilities. Use examples in your application that demonstrate how you've effectively communicated in past roles. We love a good story!
Be Organised: As a Helpdesk Administrator, strong organisational skills are key. In your application, mention any tools or methods you use to stay organised and manage multiple tasks. We appreciate candidates who can juggle responsibilities in a fast-paced environment!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Murray Recruitment
✨Know Your CAFM Systems
Make sure you brush up on your knowledge of CAFM systems, especially 'Concept Evolution'. Familiarise yourself with how it works and be ready to discuss any previous experience you have with similar systems. This will show that you're not just a good fit for the role, but that you can hit the ground running.
✨Show Off Your Organisational Skills
Since this role involves planning and scheduling tasks, be prepared to share examples of how you've successfully managed multiple tasks in a fast-paced environment. Think of specific situations where your organisational skills made a difference, and be ready to explain your thought process.
✨Emphasise Customer Service
Customer service is key in this role, so come armed with examples of how you've promoted a strong customer service culture in past positions. Highlight any experiences where you went above and beyond to meet customer needs or resolve issues, as this will resonate well with the interviewers.
✨Prepare for Stakeholder Interaction
You'll be liaising with various stakeholders, including engineers and suppliers, so practice how you would communicate effectively with different parties. Think about how you can demonstrate your confidence in these interactions during the interview, perhaps by role-playing common scenarios you might face in the job.
