At a Glance
- Tasks: Support customers and sales teams, manage enquiries, and resolve issues efficiently.
- Company: Join a busy and supportive team in a fast-paced environment.
- Benefits: £28k salary, 25 days holiday, and a fixed-term contract.
- Other info: Full-time role with a positive team culture and growth opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Experience in customer service and strong IT skills required.
The predicted salary is between 28000 - 28000 € per year.
Murray Recruitment are recruiting a Customer Service Administrator for our client based in South Lanarkshire. This is an excellent opportunity for an experienced customer service professional to join a busy and supportive team within a fast-paced environment for a fixed term of 10 -12 months on a maternity cover contract.
Role Overview
The Customer Service Advisor will provide essential support to customers and the external sales team, ensuring a high standard of service is delivered at all times. The role involves managing customer enquiries, processing orders, providing updates on pricing and availability, and resolving issues efficiently to maintain strong customer relationships and overall satisfaction.
Key Responsibilities
- Act as a liaison between customers and internal departments
- Work closely with sales teams and other departments to ensure smooth service delivery
- Provide customers with pricing and delivery information
- Process customer orders and receive payments
- Resolve customer requests, queries, and complaints promptly and professionally
- Handle sample requests from customers and field sales teams
- Raise non-conformances, returns, credits, and replacements
- Communicate any delays or price increases to customers
- Raise picking lists and process customer invoices
- Deliver effective complaint resolution while ensuring customer satisfaction
Skills & Experience
- Previous customer service experience with responsibility for managing part of a customer base
- Strong IT skills with experience using Microsoft Word and Excel
- Experience using Sage, CRM systems, and web-based systems would be advantageous
- Excellent listening and communication skills with a professional telephone manner
- Strong organisational skills with the ability to prioritise workload effectively
- Ability to identify and resolve problems while multitasking under pressure
- Positive attitude with the ability to work effectively as part of a team
- Self-motivated, enthusiastic, and willing to support colleagues when required
Offering
£28k per annum
Full-time, 10-12 month fixed-term contract based in South Lanarkshire
Monday to Thursday 8:15am – 5:00pm, Friday 8:15am – 1:00pm
25 days holiday plus
Customer Service Administrator in Glasgow employer: Murray Recruitment
Murray Recruitment is an excellent employer, offering a supportive and dynamic work environment for customer service professionals in South Lanarkshire. With a focus on employee growth and development, the company provides comprehensive training and encourages collaboration within a busy team, ensuring that every member feels valued and empowered. The fixed-term contract offers competitive pay and generous holiday allowances, making it an attractive opportunity for those seeking meaningful employment in a fast-paced setting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common customer service scenarios. Think about how you'd handle tricky situations or complaints. We want you to shine and show off your problem-solving skills!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It keeps you fresh in their minds and shows you're genuinely interested.
✨Tip Number 4
Apply through our website for the best chance at landing that Customer Service Administrator role. We make it easy for you to showcase your skills and experience directly to the hiring team!
We think you need these skills to ace Customer Service Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you've managed customer relationships and resolved issues in the past!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. Share specific examples of how you've provided excellent service and supported teams.
Show Off Your IT Skills:Since strong IT skills are key for this role, mention any experience you have with Microsoft Word, Excel, or CRM systems. We love seeing candidates who can hit the ground running with tech!
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process smoothly. We can't wait to hear from you!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with the key tasks like managing customer enquiries and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to handle complaints and maintain strong relationships.
✨Brush Up on IT Skills
Since the role requires strong IT skills, especially with Microsoft Word, Excel, and possibly Sage or CRM systems, make sure you're comfortable discussing your experience with these tools. If you have any specific examples of how you've used them to improve efficiency, be ready to share!
✨Demonstrate Team Spirit
As this role involves working closely with sales teams and other departments, be prepared to talk about your teamwork experiences. Highlight times when you've supported colleagues or collaborated effectively to achieve a common goal. A positive attitude and willingness to help others can set you apart!
