At a Glance
- Tasks: Support customers and sales teams, manage enquiries, and ensure top-notch service delivery.
- Company: Join a busy and supportive team in a fast-paced environment.
- Benefits: Earn £28k per annum, enjoy 25 days holiday, and a company pension scheme.
- Other info: Fixed-term contract with excellent teamwork and growth opportunities.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Previous customer service experience and strong IT skills required.
The predicted salary is between 28000 - 28000 £ per year.
Murray Recruitment are recruiting a Customer Service Administrator for our client based in South Lanarkshire. This is an excellent opportunity for an experienced customer service professional to join a busy and supportive team within a fast-paced environment for a fixed term of 10 -12 months on a maternity cover contract.
Role Overview
The Customer Service Advisor will provide essential support to customers and the external sales team, ensuring a high standard of service is delivered at all times. The role involves managing customer enquiries, processing orders, providing updates on pricing and availability, and resolving issues efficiently to maintain strong customer relationships and overall satisfaction.
Key Responsibilities
- Act as a liaison between customers and internal departments
- Work closely with sales teams and other departments to ensure smooth service delivery
- Provide customers with pricing and delivery information
- Process customer orders and receive payments
- Resolve customer requests, queries, and complaints promptly and professionally
- Handle sample requests from customers and field sales teams
- Raise non-conformances, returns, credits, and replacements
- Communicate any delays or price increases to customers
- Raise picking lists and process customer invoices
- Deliver effective complaint resolution while ensuring customer satisfaction
Skills & Experience
- Previous customer service experience with responsibility for managing part of a customer base
- Strong IT skills with experience using Microsoft Word and Excel
- Experience using Sage, CRM systems, and web-based systems would be advantageous
- Excellent listening and communication skills with a professional telephone manner
- Strong organisational skills with the ability to prioritise workload effectively
- Ability to identify and resolve problems while multitasking under pressure
- Positive attitude with the ability to work effectively as part of a team
- Self-motivated, enthusiastic, and willing to support colleagues when required
Offering £28k per annum. Full-time, 10-12 month fixed-term contract based in South Lanarkshire. Monday to Thursday 8:15am – 5:00pm, Friday 8:15am – 1:00pm. 25 days holiday plus bank holidays (pro rata). Company pension scheme.
Client Services Senior Administrator in Glasgow employer: Murray Recruitment
Murray Recruitment offers a dynamic and supportive work environment in South Lanarkshire, making it an excellent employer for those seeking a fulfilling role in customer service. With a focus on employee growth, the company provides comprehensive training and development opportunities, alongside a competitive salary and generous holiday allowance. Join a dedicated team where your contributions are valued, and enjoy the benefits of a positive workplace culture that prioritises collaboration and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Senior Administrator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and practising common questions. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Client Services Senior Administrator in Glasgow
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the role of Client Services Senior Administrator. Highlight your previous customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed customer enquiries or resolved issues in the past. We love a good story!
Show Off Your IT Skills:Since strong IT skills are key for this position, make sure to mention your experience with Microsoft Word, Excel, and any CRM systems you've used. If you've got experience with Sage, don't forget to include that too – we’re all about efficiency!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s quick and easy, and it helps us keep everything organised. Plus, we can’t wait to see your application come through!
How to prepare for a job interview at Murray Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer enquiries, processed orders, and resolved complaints in the past. This will show that you understand the role and can hit the ground running.
✨Familiarise Yourself with Relevant Tools
Since the job mentions using Microsoft Word, Excel, and possibly Sage or CRM systems, make sure you're comfortable with these tools. If you have experience with them, be prepared to share specific examples of how you've used them to improve service delivery.
✨Demonstrate Your Problem-Solving Skills
Think of a few scenarios where you successfully resolved customer issues. Be ready to explain your thought process and the steps you took to ensure customer satisfaction. This will highlight your ability to multitask and work under pressure.
✨Show Enthusiasm for Teamwork
The role requires working closely with sales teams and other departments, so express your enthusiasm for collaboration. Share examples of how you've supported colleagues in the past and how you can contribute to a positive team environment.
