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- Tasks: Provide essential admin and helpdesk support to a busy team.
- Company: Join a dynamic company in Lanarkshire with a supportive culture.
- Benefits: Enjoy a competitive salary, 28 days holiday, and a pension scheme.
- Why this job: Be the first point of contact and make a real difference in operations.
- Qualifications: Previous helpdesk or admin experience and strong communication skills.
- Other info: Monday to Friday role with opportunities for growth and development.
The predicted salary is between 26000 - 27000 £ per year.
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire.
This is a key position supporting a busy office and field-based team by providing essential administrative and helpdesk support. The successful candidate will play a pivotal role in coordinating operations, managing customer interactions, and ensuring the smooth delivery of services across multiple contracts.
Key Responsibilities- Act as the first point of contact for incoming phone calls and enquiries.
- Update and monitor customer portals.
- Assist with invoicing and raising jobs using CLIK software.
- Create RAMS (Risk Assessments and Method Statements) for customers.
- Liaise with engineers and chase weekly job sheets.
- Manage and book training courses, maintaining internal training records.
- Oversee company vehicles, including booking servicing and MOTs.
- Support internal audits in line with ISO standards.
- Complete and submit forms for company accreditations.
- Previous experience in a helpdesk or administrative role, ideally within a service or engineering environment.
- Familiarity with job management systems such as CLIK or SIMPRO (desirable).
- Excellent communication and organisational skills.
- Strong attention to detail and ability to manage multiple priorities.
- Proficient in Microsoft Office applications.
- Knowledge of RAMS and ISO auditing processes would be advantageous.
- Monday to Friday, 8:30am – 5:00pm (1-hour lunch break).
- Salary of £26,000 – £27,000 per annum, depending on experience.
- 28 days holiday per year, inclusive of bank holidays.
- Company pension scheme.
- Free onsite parking.
Helpdesk Administrator (5943) in East Kilbride employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator (5943) in East Kilbride
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Helpdesk Administrator, you'll be the first point of contact for customers. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Helpdesk Administrator (5943) in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in helpdesk or administrative roles. We want to see how your skills match the job description, so don’t be shy about showcasing your familiarity with systems like CLIK or SIMPRO!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Helpdesk Administrator role. Share specific examples of your communication and organisational skills that align with what we’re looking for.
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure everything is spot on!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Murray Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key responsibilities like managing customer interactions and using CLIK software. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Helpdesk Administrator, excellent communication is crucial. During the interview, practice clear and concise responses. You might be asked about how you handle customer enquiries or liaise with engineers, so have some examples ready to demonstrate your skills in action.
✨Highlight Your Organisational Skills
This role requires juggling multiple tasks, so be prepared to discuss how you stay organised. Share specific strategies you use to manage priorities, such as maintaining training records or overseeing company vehicles. This will show that you can handle the demands of the job effectively.
✨Prepare for Technical Questions
Since familiarity with job management systems and ISO standards is beneficial, brush up on these topics. Be ready to discuss any relevant experience you have, and if you’re not familiar with certain software, express your willingness to learn. This shows adaptability and eagerness to grow in the role.
