Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide essential admin and helpdesk support to a busy team.
- Company: Join a dynamic company in Lanarkshire with a supportive culture.
- Benefits: Competitive salary, 28 days holiday, pension scheme, and free parking.
- Why this job: Be the first point of contact and make a real difference in operations.
- Qualifications: Experience in helpdesk or admin roles, strong communication skills.
- Other info: Monday to Friday hours with opportunities for growth.
The predicted salary is between 26000 - 27000 £ per year.
Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Lanarkshire.
Role Overview: This is a key position supporting a busy office and field-based team by providing essential administrative and helpdesk support. The successful candidate will play a pivotal role in coordinating operations, managing customer interactions, and ensuring the smooth delivery of services across multiple contracts.
Key Responsibilities:
- Act as the first point of contact for incoming phone calls and enquiries.
- Update and monitor customer portals.
- Assist with invoicing and raising jobs using CLIK software.
- Create RAMS (Risk Assessments and Method Statements) for customers.
- Liaise with engineers and chase weekly job sheets.
- Manage and book training courses, maintaining internal training records.
- Oversee company vehicles, including booking servicing and MOTs.
- Support internal audits in line with ISO standards.
- Complete and submit forms for company accreditations.
Skills & Experience:
- Previous experience in a helpdesk or administrative role, ideally within a service or engineering environment.
- Familiarity with job management systems such as CLIK or SIMPRO (desirable).
- Excellent communication and organisational skills.
- Strong attention to detail and ability to manage multiple priorities.
- Proficient in Microsoft Office applications.
- Knowledge of RAMS and ISO auditing processes would be advantageous.
Offering:
- Monday to Friday, 8:30am – 5:00pm (1-hour lunch break).
- Salary of £26,000 – £27,000 per annum, depending on experience.
- 28 days holiday per year, inclusive of bank holidays.
- Company pension scheme.
- Free onsite parking.
Helpdesk Administrator in East Kilbride employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend local meetups, or join online forums. You never know who might have the inside scoop on a Helpdesk Administrator role.
✨Tip Number 2
Prepare for those interviews! Research common questions for helpdesk roles and practice your responses. We recommend using the STAR method to showcase your skills and experiences effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with job management systems like CLIK or SIMPRO. If you can demonstrate your knowledge during an interview, it’ll definitely give you an edge.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Helpdesk Administrator in East Kilbride
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Helpdesk Administrator role. Highlight your previous experience in helpdesk or administrative roles, especially if you've worked in a service or engineering environment. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for our team. Mention specific skills like your familiarity with job management systems or your excellent communication abilities. Let us know why you want to join StudySmarter!
Show Off Your Attention to Detail: In this role, attention to detail is key. When filling out your application, double-check for any typos or errors. We appreciate candidates who take the time to ensure their application is polished and professional.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the latest updates about your application status. Plus, it’s super easy!
How to prepare for a job interview at Murray Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Helpdesk Administrator role. Familiarise yourself with the key responsibilities like managing customer interactions and using CLIK software. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
As a Helpdesk Administrator, excellent communication is crucial. During the interview, practice clear and concise responses. You might even want to prepare examples of how you've effectively communicated in previous roles, especially in busy environments. This will demonstrate your ability to handle customer enquiries smoothly.
✨Highlight Your Organisational Skills
This role requires juggling multiple tasks, so be ready to discuss how you stay organised. Share specific strategies or tools you use to manage your workload, such as prioritising tasks or using digital calendars. This will reassure the interviewer that you can handle the demands of the job.
✨Prepare for Technical Questions
Since familiarity with job management systems like CLIK or SIMPRO is desirable, brush up on these tools before your interview. Be prepared to discuss any relevant experience you have with them or similar software. If you don’t have direct experience, consider how your skills can transfer to learning new systems quickly.
