At a Glance
- Tasks: Support customers and sales teams, manage enquiries, and process orders efficiently.
- Company: Join a busy and supportive team in a fast-paced environment.
- Benefits: £28k salary, 25 days holiday, company pension, and fixed-term contract.
- Other info: Dynamic role with opportunities to grow and support your colleagues.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Previous customer service experience and strong IT skills required.
The predicted salary is between 28000 - 28000 € per year.
Murray Recruitment are recruiting a Customer Service Administrator for our client based in South Lanarkshire. This is an excellent opportunity for an experienced customer service professional to join a busy and supportive team within a fast-paced environment for a fixed term of 10 -12 months on a maternity cover contract.
Role Overview
The Customer Service Advisor will provide essential support to customers and the external sales team, ensuring a high standard of service is delivered at all times. The role involves managing customer enquiries, processing orders, providing updates on pricing and availability, and resolving issues efficiently to maintain strong customer relationships and overall satisfaction.
Key Responsibilities
- Act as a liaison between customers and internal departments
- Work closely with sales teams and other departments to ensure smooth service delivery
- Provide customers with pricing and delivery information
- Process customer orders and receive payments
- Resolve customer requests, queries, and complaints promptly and professionally
- Handle sample requests from customers and field sales teams
- Raise non-conformances, returns, credits, and replacements
- Communicate any delays or price increases to customers
- Raise picking lists and process customer invoices
- Deliver effective complaint resolution while ensuring customer satisfaction
Skills & Experience
- Previous customer service experience with responsibility for managing part of a customer base
- Strong IT skills with experience using Microsoft Word and Excel
- Experience using Sage, CRM systems, and web-based systems would be advantageous
- Excellent listening and communication skills with a professional telephone manner
- Strong organisational skills with the ability to prioritise workload effectively
- Ability to identify and resolve problems while multitasking under pressure
- Positive attitude with the ability to work effectively as part of a team
- Self-motivated, enthusiastic, and willing to support colleagues when required
Offering £28k per annum. Full-time, 10-12 month fixed-term contract based in South Lanarkshire. Monday to Thursday 8:15am – 5:00pm, Friday 8:15am – 1:00pm. 25 days holiday plus bank holidays (pro rata). Company pension scheme.
Customer Service Administrator in East Kilbride employer: Murray Recruitment
Murray Recruitment is an exceptional employer, offering a supportive and dynamic work environment for Customer Service Administrators in South Lanarkshire. With a focus on employee growth and development, the company provides comprehensive training and a collaborative team culture, ensuring that every team member feels valued and empowered. Additionally, the attractive benefits package, including 25 days of holiday and a pension scheme, makes this role a rewarding opportunity for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in East Kilbride
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Customer Service Administrator role, and who knows? They might just have the inside scoop on openings.
✨Tip Number 2
Prepare for those interviews! Research common questions for customer service roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with tools like Microsoft Word, Excel, and any CRM systems mentioned in the job description. Being able to demonstrate your proficiency can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing enthusiastic candidates who are keen to join our supportive team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Administrator in East Kilbride
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role and how your past experiences have prepared you for this opportunity.
Show Off Your IT Skills:Since strong IT skills are key for this role, mention any experience you have with Microsoft Word, Excel, or CRM systems. We love seeing candidates who are tech-savvy and ready to hit the ground running!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and skills required for the Customer Service Administrator role. This will help you tailor your answers to show how your experience aligns perfectly with what they’re looking for.
✨Showcase Your Customer Service Skills
Prepare specific examples from your past experiences that highlight your customer service skills. Think about times when you resolved a difficult issue or went above and beyond for a customer. This will demonstrate your ability to handle the responsibilities of the role effectively.
✨Brush Up on IT Skills
Since strong IT skills are essential for this position, be ready to discuss your experience with Microsoft Word, Excel, and any CRM systems you've used. If you have experience with Sage or web-based systems, mention that too. Being able to talk confidently about your technical skills can set you apart.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, company culture, or specific challenges the department is facing. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
