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For Companies At a Glance
- Tasks: Support customers and sales teams, manage enquiries, and resolve issues efficiently.
- Company: Join a busy and supportive team in South Lanarkshire.
- Benefits: £28k salary, 25 days holiday, and a fixed-term contract.
- Other info: Dynamic work environment with opportunities for teamwork and personal growth.
- Why this job: Make a real difference in customer satisfaction while developing your skills.
- Qualifications: Previous customer service experience and strong IT skills required.
The predicted salary is between 28000 - 28000 £ per year.
Murray Recruitment are recruiting a Customer Service Administrator for our client based in South Lanarkshire. This is an excellent opportunity for an experienced customer service professional to join a busy and supportive team within a fast‑paced environment for a fixed term of 10‑12 months on a maternity cover contract.
Role Overview
The Customer Service Advisor will provide essential support to customers and the external sales team, ensuring a high standard of service is delivered at all times. The role involves managing customer enquiries, processing orders, providing updates on pricing and availability, and resolving issues efficiently to maintain strong customer relationships and overall satisfaction.
Key Responsibilities
- Act as a liaison between customers and internal departments
- Work closely with sales teams and other departments to ensure smooth service delivery
- Provide customers with pricing and delivery information
- Process customer orders and receive payments
- Resolve customer requests, queries, and complaints promptly and professionally
- Handle sample requests from customers and field sales teams
- Raise non‑conformances, returns, credits, and replacements
- Communicate any delays or price increases to customers
- Raise picking lists and process customer invoices
- Deliver effective complaint resolution while ensuring customer satisfaction
Skills & Experience
- Previous customer service experience with responsibility for managing part of a customer base
- Strong IT skills with experience using Microsoft Word and Excel
- Experience using Sage, CRM systems, and web‑based systems would be advantageous
- Excellent listening and communication skills with a professional telephone manner
- Strong organisational skills with the ability to prioritise workload effectively
- Ability to identify and resolve problems while multitasking under pressure
- Positive attitude with the ability to work effectively as part of a team
- Self‑motivated, enthusiastic, and willing to support colleagues when required
Offering
- £28k per annum
- Full‑time, 10‑12 month fixed‑term contract based in South Lanarkshire
- Monday to Thursday 8:15am – 5:00pm, Friday 8:15am – 1:00pm
- 25 days holiday plus
Customer Service Administrator (5988) employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator (5988)
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research common customer service scenarios and think about how you'd handle them. Practising your responses will help you feel more confident and ready to impress the hiring team.
✨Tip Number 3
Show off your skills! When you get the chance, highlight your experience with IT systems like Microsoft Word, Excel, or any CRM tools you've used. Make sure to mention how these skills can help you excel in the role.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're serious about joining a supportive team where you can thrive in a fast-paced environment.
We think you need these skills to ace Customer Service Administrator (5988)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills that match the job description. We want to see how you've managed customer relationships and resolved issues in the past!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Customer Service Administrator role. Share specific examples of how you've excelled in similar positions.
Show Off Your IT Skills: Since strong IT skills are key for this role, mention any experience you have with Microsoft Word, Excel, or CRM systems. We love seeing candidates who can hit the ground running with tech!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and get you into our system quickly. We can't wait to hear from you!
How to prepare for a job interview at Murray Recruitment
✨Know Your Customer Service Basics
Brush up on your customer service principles before the interview. Be ready to discuss how you've handled customer enquiries, processed orders, and resolved complaints in the past. This will show that you understand the role and can hit the ground running.
✨Familiarise Yourself with Relevant Tools
Since the job mentions using Microsoft Word, Excel, and possibly Sage or CRM systems, make sure you're comfortable with these tools. If you have experience with them, be prepared to share specific examples of how you've used them to improve service delivery.
✨Demonstrate Your Problem-Solving Skills
Think of a few scenarios where you successfully resolved customer issues. Be ready to explain your thought process and the steps you took to ensure customer satisfaction. This will highlight your ability to multitask and work under pressure.
✨Show Enthusiasm for Teamwork
The role requires working closely with sales teams and other departments, so express your enthusiasm for collaboration. Share examples of how you've supported colleagues in the past and how you believe teamwork contributes to excellent customer service.