At a Glance
- Tasks: Manage office functions and support housing repair services with a dynamic team.
- Company: Join a long-established, expanding business in Motherwell.
- Benefits: Competitive salary, 29 days holiday, pension scheme, and free parking.
- Other info: Full-time role with a great work-life balance and career development opportunities.
- Why this job: Be part of a supportive environment with ongoing training and fun social events.
- Qualifications: Experience in office administration and strong organisational skills.
The predicted salary is between 24000 - 32000 £ per year.
Murray Recruitment are recruiting a permanent Office Administrator for our client based in Motherwell.
This is an exciting opportunity for an experienced Office Administrator to join a long-established, expanding business. The role plays a key part in ensuring the smooth operation of office functions, particularly in supporting reactive repair services for housing association clients. The successful candidate will be highly organised, efficient, and confident working with bespoke systems in a fast-paced environment.
Key Responsibilities- Responding to inbound calls/emails and repair requests from tenants and housing association clients
- Creating and distributing repair orders via a bespoke IT system
- Liaising with operatives, suppliers, and clients to ensure timely job completion
- Monitoring job progress and updating records with necessary documentation
- Coordinating sub-contractor repairs
- Purchase ledger including processing invoices, receipts, and payments
- Sales ledger including generating sales invoicing
- Conducting job costing using cost schedules
- Preparing and distributing quotes
- Attending operational client meetings
Skills transport essential to get to office.
Desirable: Experience in housing maintenance sector and familiarity with NHF schedule of rates.
Offering
- Full-time, office-based role in Motherwell
- Salary: £28,000 per annum
- 36.5 hours per week
- Monday to Thursday: 8.30am – 4.30pm
- Friday: 8.30am – 3.30pm (30-minute lunch break)
- 29 days holiday entitlement
- Company pension scheme
- Free on-site parking
- Supportive working environment with ongoing training and development
- Regular staff social events
Customer Service Administrator employer: Murray Recruitment
Murray Recruitment is an excellent employer, offering a supportive working environment in Motherwell where employees can thrive. With a focus on ongoing training and development, staff are encouraged to grow within the company while enjoying a healthy work-life balance, including generous holiday entitlement and regular social events that foster team spirit.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent projects. This will help us tailor our answers and show that we're genuinely interested in being part of their team.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. We want to sound confident and articulate when discussing our experience and how it relates to the role of Customer Service Administrator.
✨Tip Number 3
Prepare some thoughtful questions to ask at the end of the interview. This shows that we’re engaged and keen to learn more about the role and the company culture.
✨Tip Number 4
Follow up after the interview with a thank-you email. It’s a great way to reiterate our interest in the position and leave a positive impression on the hiring team.
We think you need these skills to ace Customer Service Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Administrator role. Highlight your experience in office administration and any relevant skills that match the job description, like handling repair requests or using bespoke IT systems.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisational skills and how you thrive in fast-paced environments, just like the one described in the job ad.
Showcase Relevant Experience:If you've worked in housing maintenance or have experience with invoicing and job costing, make sure to highlight that! We want to see how your background aligns with the responsibilities listed in the job description.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on the path to joining our supportive team!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with the key tasks like responding to repair requests and liaising with clients. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the role requires being highly organised, prepare examples from your past experiences where you've successfully managed multiple tasks or projects. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight how your organisational skills can benefit their operations.
✨Familiarise Yourself with Bespoke Systems
If you have experience with bespoke IT systems, be ready to discuss it. If not, do a bit of research on common systems used in office administration. Showing that you're tech-savvy and willing to learn will impress the interviewers and demonstrate your adaptability in a fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, training opportunities, and how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.
