Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for service requests and support daily operations.
- Company: Join a supportive team in a dynamic environment in Cumbernauld.
- Benefits: Enjoy competitive salary, 33 days holiday, and a company pension scheme.
- Why this job: Make a real impact by helping clients and supporting a new CRM system.
- Qualifications: Experience in a helpdesk role and strong communication skills are essential.
- Other info: Great opportunities for growth and a friendly workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Murray Recruitment are recruiting a Service Desk Administrator for our client based in Cumbernauld. This is an excellent opportunity for a motivated and organised individual with prior experience in a fast‑paced helpdesk environment. The successful candidate will be responsible for supporting the day‑to‑day operations of the service desk, ensuring all service requests and issues are logged, prioritised, and followed through to resolution. As the business transitions to JobLogic as their CRM system, the role will also involve adapting to and supporting the implementation of this new platform.
Key Responsibilities
- Act as the first point of contact for incoming service requests via phone and email
- Log and monitor service tickets in the CRM system (JobLogic) and ensure timely updates
- Allocate jobs to engineers and liaise with them to ensure work is completed within agreed SLAs
- Communicate effectively with clients, providing updates and resolving queries
- Assist with scheduling, job tracking, and managing engineer diaries
- Support the service department with administrative tasks and job documentation
- Monitor open jobs and follow up with relevant stakeholders to ensure timely closure
Skills & Experience
- Previous experience working in a helpdesk or service desk environment is essential
- Comfortable in a fast‑paced role with the ability to multi‑task and prioritise effectively
- Experience using a CRM or job management system (JobLogic experience is advantageous)
- Excellent communication skills, both verbal and written
- Strong organisational skills and attention to detail
- Ability to work both independently and as part of a team
- Proficient in Microsoft Office and general IT systems
Offering
- Competitive salary – Dependent on Experience (DOE)
- Permanent, full‑time role: Monday to Friday, 8am to 5pm (1‑hour lunch)
- Every second Monday, the working hours rotate to 7am – 4pm as part of a team rota
- 33 days holiday per year including statutory days (office closure over Christmas and New Year)
- Company pension scheme and 4x life assurance
- Free parking available onsite
- Supportive and friendly working environment with opportunities for growth
Service Co-Ordinator (5901) in Cumbernauld employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator (5901) in Cumbernauld
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions for them! Asking insightful questions shows that you’re engaged and keen to learn more about the role and the company. Plus, it gives you a chance to see if they’re the right fit for you too.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Service Co-Ordinator (5901) in Cumbernauld
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Co-Ordinator role. Highlight your experience in a helpdesk environment and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention your organisational skills and how you handle fast-paced environments. Let us know what excites you about working with us at StudySmarter!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at Murray Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of service desk operations and CRM systems, especially JobLogic. Familiarise yourself with common helpdesk scenarios and how to handle them, as this will show that you're ready to hit the ground running.
✨Show Off Your Communication Skills
Since you'll be the first point of contact for clients, practice clear and concise communication. Think about examples from your past where you've effectively resolved queries or provided updates, and be ready to share these during the interview.
✨Demonstrate Your Organisational Skills
Prepare to discuss how you manage multiple tasks in a fast-paced environment. Bring examples of how you've prioritised work and ensured timely completion of service requests, as this is crucial for the role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions about the team dynamics, the transition to JobLogic, and what success looks like in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.
