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- Tasks: Be the go-to person for service requests and help keep everything running smoothly.
- Company: Join a supportive team in a dynamic environment in Cumbernauld.
- Benefits: Enjoy competitive pay, 33 days holiday, and a company pension scheme.
- Why this job: Make a real difference by helping clients and supporting your team every day.
- Qualifications: Experience in a helpdesk role and strong communication skills are a must.
- Other info: Great opportunities for growth and a friendly workplace culture.
The predicted salary is between 30000 - 42000 £ per year.
Murray Recruitment are recruiting a Service Desk Administrator for our client based in Cumbernauld. This is an excellent opportunity for a motivated and organised individual with prior experience in a fast-paced helpdesk environment. The successful candidate will be responsible for supporting the day-to-day operations of the service desk, ensuring all service requests and issues are logged, prioritised, and followed through to resolution. As the business transitions to JobLogic as their CRM system, the role will also involve adapting to and supporting the implementation of this new platform.
Key Responsibilities
- Act as the first point of contact for incoming service requests via phone and email
- Log and monitor service tickets in the CRM system (JobLogic) and ensure timely updates
- Allocate jobs to engineers and liaise with them to ensure work is completed within agreed SLAs
- Communicate effectively with clients, providing updates and resolving queries
- Assist with scheduling, job tracking, and managing engineer diaries
- Support the service department with administrative tasks and job documentation
- Monitor open jobs and follow up with relevant stakeholders to ensure timely closure
Skills & Experience
- Previous experience working in a helpdesk or service desk environment is essential
- Comfortable in a fast-paced role with the ability to multi-task and prioritise effectively
- Experience using a CRM or job management system (JobLogic experience is advantageous)
- Excellent communication skills, both verbal and written
- Strong organisational skills and attention to detail
- Ability to work both independently and as part of a team
- Proficient in Microsoft Office and general IT systems
Offering
- Competitive salary – Dependent on Experience (DOE)
- Permanent, full-time role: Monday to Friday, 8am to 5pm (1-hour lunch)
- Every second Monday, the working hours rotate to 7am – 4pm as part of a team rota
- 33 days holiday per year including statutory days (office closure over Christmas and New Year)
- Company pension scheme and 4x life assurance
- Free parking available onsite
- Supportive and friendly working environment with opportunities for growth
Service Co-Ordinator in Cumbernauld employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Co-Ordinator in Cumbernauld
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Co-Ordinator role, and who knows? They might just have the inside scoop on openings that aren't advertised yet.
✨Tip Number 2
Prepare for those interviews! Research common questions for service desk roles and practice your answers. We recommend using the STAR method (Situation, Task, Action, Result) to structure your responses and showcase your experience effectively.
✨Tip Number 3
Show off your skills! If you’ve got experience with CRM systems like JobLogic, make sure to highlight that in conversations. Bring it up during interviews or networking events to demonstrate your readiness for the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Service Co-Ordinator in Cumbernauld
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Co-Ordinator role. Highlight your experience in helpdesk environments and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've successfully managed service requests or adapted to new systems in the past. We love a good story!
Show Off Your Communication Skills: Since communication is key in this role, make sure your written application reflects your excellent communication skills. Keep it clear, concise, and professional. We want to see how you can effectively communicate with clients and colleagues alike!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Murray Recruitment
✨Know Your CRM
Familiarise yourself with JobLogic or any similar CRM systems before the interview. Being able to discuss how you've used such platforms in the past will show that you're ready to hit the ground running.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated with clients or team members in previous roles.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage multiple tasks and prioritise effectively in a fast-paced environment. Share specific instances where your organisational skills made a difference in your previous jobs.
✨Prepare Questions
Have a few thoughtful questions ready about the company culture, team dynamics, or the transition to JobLogic. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
