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For Companies At a Glance
- Tasks: Support customer service and engineering teams while managing administrative operations.
- Company: Join a well-established organisation in the technical services sector.
- Benefits: Competitive salary, bonus scheme, 31 days holiday, and career progression.
- Other info: Enjoy ongoing training and the chance to work in a fast-paced environment.
- Why this job: Be part of a dynamic team making a real difference in customer support.
- Qualifications: Experience in administration and strong skills in Microsoft Word and Excel.
The predicted salary is between 26000 - 28000 £ per year.
Murray Recruitment are recruiting a Business Support Administrator for our client based in Glasgow. This is an exciting opportunity to join a growing and well-established organisation operating within a specialist technical services environment, supporting customers and operational teams across the UK.
Role Overview
Working as part of the Business Support team, the successful candidate will play a key role in ensuring the smooth coordination of customer service, engineering support, and administrative operations. This position requires a proactive and organised individual who thrives within a fast-paced environment and can effectively manage multiple priorities while delivering a high standard of customer service.
Key Responsibilities
- Respond to customer, engineer, and subcontractor enquiries via telephone and email, ensuring queries are resolved efficiently.
- Coordinate engineer and subcontractor attendance for reactive callout and breakdown works in line with customer requirements.
- Raise purchase orders for materials and subcontractor services as required.
- Allocate and issue tasks to mobile service engineers through the IFS system.
- Identify and organise materials, subcontractor services, and plant hire requirements for planned maintenance works.
- Prepare quotations and annual maintenance contracts using company templates for customer issue and review.
- Collate and verify engineer timesheets for payroll and costing purposes.
- Maintain and update company systems including IFS, PeopleHR, and Assure H&S.
- Order stationery, PPE, and office supplies as required.
- Provide general office administration support including scanning, mail handling, travel booking, and document management.
Skills & Experience
- Previous experience within an administrative or business support role.
- Experience within a field services, engineering, or facilities environment would be advantageous.
- Strong proficiency in Microsoft Word and Excel.
- Excellent organisational skills with the ability to prioritise workloads and meet deadlines.
- Strong communication skills with the confidence to liaise with stakeholders at all levels.
- Ability to work effectively within a busy and fast-moving environment.
- High attention to detail and strong administrative accuracy.
- Proactive and customer-focused approach.
- Ability to identify and understand the needs of both internal and external stakeholders.
Offering
- Salary of £26,000 – £28,000 per annum depending on experience.
- Working hours: Monday to Thursday 8.30am – 5.00pm, Friday 8.30am – 4.00pm.
- Annual performance-related bonus scheme.
- 31 days holiday inclusive of public holidays.
- Company pension scheme.
- Life insurance.
- Employee discount programme.
- Referral bonus scheme.
- On-site parking.
- Sick pay scheme.
- Opportunity to join an employee-owned business.
- Ongoing training, development, and career progression opportunities.
- Full-time, permanent position based in Glasgow.
Business Support Administrator employer: Murray Recruitment
Contact Detail:
Murray Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Business Support Administrator role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially since they operate in a specialist technical services environment. Tailor your answers to show how your skills align with their needs.
✨Tip Number 3
Practice makes perfect! Get a friend to do mock interviews with you. Focus on common questions for administrative roles and make sure you can highlight your organisational skills and customer service experience.
✨Tip Number 4
Don't forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by the hiring team directly.
We think you need these skills to ace Business Support Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Support Administrator role. Highlight relevant experience and skills that match the job description, like your organisational skills and customer service experience. We want to see how you can fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific examples from your past experiences that demonstrate your proactive approach and ability to manage multiple priorities. We love a good story!
Show Off Your Tech Skills: Since the role involves using systems like IFS and Microsoft Office, make sure to mention your proficiency in these areas. If you've got any experience with similar software, let us know! We appreciate tech-savvy candidates who can hit the ground running.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy to do!
How to prepare for a job interview at Murray Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Business Support Administrator role. Familiarise yourself with the key responsibilities and think about how your previous experience aligns with them. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Organisational Skills
Since this role requires excellent organisational skills, be prepared to discuss specific examples of how you've managed multiple priorities in the past. Think of situations where you coordinated tasks or handled customer queries efficiently, and be ready to share those stories during the interview.
✨Brush Up on Your Tech Skills
The job mentions proficiency in Microsoft Word and Excel, so make sure you're comfortable using these tools. You might be asked about your experience with them, so consider preparing a few examples of how you've used these applications in previous roles to streamline processes or improve efficiency.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the company culture, team dynamics, and growth opportunities. This not only shows your interest but also helps you determine if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer on a deeper level.